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          Find a Location

          Astound Broadband powered by Wave has 31 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Astound Broadband powered by Wave

              3700 Monte Villa Pkwy Ste 110 Bothell, WA 98021

            • Astound Broadband powered by Wave

              353 NW 2nd Ave Canby, OR 97013-3625

            • Astound Broadband powered by Wave

              40 NE Spring Ave Depoe Bay, OR 97341-1963

            • Astound Broadband powered by Wave

              36653 Highway 26 Sandy, OR 97055-7210

            • Astound Broadband powered by Wave

              430 S Bridge St Sheridan, OR 97378-1810

            Business ProfileAstound Broadband powered by Wave

            Cable TVs
            Multi Location Business

            Contact Information

            3700 Monte Villa Pkwy

            Ste 110

            Bothell, WA 98021

            Visit Website

            Customer Reviews

            1.09/5

            Average of 202 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            241 complaints closed in last 3 years

            66 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Astound Broadband powered by Wave has 31 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Astound Broadband powered by Wave

                3700 Monte Villa Pkwy Ste 110 Bothell, WA 98021

              • Astound Broadband powered by Wave

                353 NW 2nd Ave Canby, OR 97013-3625

              • Astound Broadband powered by Wave

                40 NE Spring Ave Depoe Bay, OR 97341-1963

              • Astound Broadband powered by Wave

                36653 Highway 26 Sandy, OR 97055-7210

              • Astound Broadband powered by Wave

                430 S Bridge St Sheridan, OR 97378-1810

              Location of This Business
              3700 Monte Villa Pkwy Ste 110, Bothell, WA 98021
              BBB File Opened:
              10/30/2002
              Years in Business:
              23
              Business Started:
              1/1/2001
              Business Started Locally:
              1/1/2001
              Business Incorporated:
              2/25/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Wave
              Additional Contact Information

              Fax Numbers

              • (425) 576-8221
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              241 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/17/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I am filing a better business bureau complaint in hopes of resolving the problems I am having with the new modem Astound installed last Friday.It doesnt work. I am having outages every single day. My Landline phone is off line, my internet is off line.How can we resolve this? GIVE ME BACK MY OLD MODEM.You gave me a Hitron CODA-5712 modem, which was supposed to be faster, but its a piece of c*** Ive called your CSR many times and one of your CSRs admitted that the modem was REFURBd.I want my old ARRIS back. I dont care if its slower, at least it worked.OR tell me which modem I CAN buy BRAND NEW to use.
              Read 240 More Complaints

              Customer Reviews

              202 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carl W

              07/17/2024

              My newly built neighborhood has only one option for internet/television: Astound Broadband.My experience so far, after 6 months:FYI - Astound TV is internet-only, no cable, so your television signal rides on the same bandwidth as your computer connectivity.- bandwidth is extremely unreliable. Routinely, while watching streaming or tv channels, we get stuttering or sound dropout due to low bandwidth - cost: I'm paying over $300/month and that doesn't include any premium movie channels. I got better service and lower price with xFinity at my old address - tech support is non-existent. They send out techs that barely know which end is up, they do nothing, and declare victory. Meanwhile, you still have the same problems.

              Astound Broadband powered by Wave Response

              07/18/2024

              Hello, ****! Thank you for reaching out to Astound Broadband. One of our priorities is to ensure that our customers have affordable, reliable service and access to excellent customer care. Let's take a closer look at your account together. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******
              Read 201 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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