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Astound Broadband powered by WaveThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 206 Customer Reviews
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Review fromM. J.
Date: 04/09/2025
1 starM. J.
Date: 04/09/2025
I live in *****, **. Astound is the only internet option outside T-Mobile or Starlink. We have been in our new nuild home for 7 weeks. I was originally told it would take 5 days to get internet from Astound then 5 days later advised that it would take 4-6 weeks. It has now been 7 weeks and still Astound has not contacted me to install. I work from home and internet is a necessity. I have ended up going to T-mobile to get internet. So far it has been worked but I have 2 modems in my home. There are 10 homes being built in my neighborhood and I will advise each of the new home owners about my experience with Astound and encourage them to go to T-Mobile or Starlink. Hopefully ******* will become available because at least you know what you are getting. There is a reason that Astound is rated 1 star because the only way the leave a review is you have to give them a 1 star. Astound is the worst company.Astound Broadband powered by Wave
Date: 04/11/2025
Hi, ********! Thank you for reaching out to Astound. It is important that our customers concerns addressed and resolved promptly and that they are kept in the loop during the process. We would love the oppertunity to serve you, and if you are open to it, I would like to escalate your concerns to see how we can get your installation expedited. Please email us at ********************** with "Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you again for sharing your experience with Astound. -******M. J.
Date: 04/22/2025
I received a email regarding my compliant file with BBB about Astound and was asked to include the review which I am unable to get back too. It really doesn't matter. The Astound installer and Supervisor promised to have my internet installed in 5 days and the. When I called Astound, the agent advised it.would.take 4-6 weeks. It has now been 8.weeks and still nothing have been done. I work remotely for a very large cruise line and have advise my company IT department to not allow our remote agents to.use Astound. In addition, there are 10 new homes being ******** my area and I advise both the builder and new home buyers not to use Astound but will refer them to T-mobile or Star Link. I am also petitioning for ******* to service this area. There is a reason why Astound has a one star rating. There service and billing practices and terrible.Review fromJeremy F
Date: 03/29/2025
1 starJeremy F
Date: 03/29/2025
Liars and thieves. Astound broadband powered by wave. I'm located in *******, **********. Phone *** lowered my monthly payment because the price doubled overnight. *** said pay 140 today and that will cover Jan-Mar. Now I have a bill due for March. It was on a recorded line but they won't review to hear and honor what the *** told me on the phone. Shady. Bad customer service.Astound Broadband powered by Wave
Date: 04/01/2025
Hi, ******! Thank you for reaching out and sharing your experience with Astound. It's important to us that we address your billing concerns and work towards a resolution. Please email us at ********************** with "BBB Review" the subject so we can review your account together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromJennifer J
Date: 03/07/2025
2 starsJennifer J
Date: 03/07/2025
The service itself is pretty good actually. I've been with Wave- now Astound for several years. I used to recommend them. HOWEVER. Every year they jack the price up. Not by a little. I can call in and get the price dropped back down but there are always fees. I call it the yearly BS fee. Usually $40-$60. This adds up and I'm kinda tired of it, hence the review. They were warned. Example. Decembers bill was ~$60. Januarys bill was ~$90. I called in and got it back down to $60 for February, but it cost me $40 to do so. Now they talk a circle and call it something else but it is what it is. Billing is always circle talk. Bills and months never line up - it's like they have their own special calendar so give that up. So while the service is pretty good and I would like to keep it, as they have been warned, there are other providers in my area and if they don't stop with the stupid fees, I will go else where.Astound Broadband powered by Wave
Date: 03/12/2025
Hello, ********! Thank you for reaching out to Astound Broadband. We strive to provide affordable service and convenient billing. It would be a pleasure to personally review your account with you. Please email us at ********************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******Review fromANTHONY M
Date: 02/21/2025
1 starANTHONY M
Date: 02/21/2025
Awful, Since they are the only cable option in **********, wa I am stuck and they know it. I was with wave and the company before wave and now with Astound which was another merger. more than 30 years. Always raising rates. they give deals to new customers but dont care about old customers. I have to get Loyalty credit that is only good for a year that I have to call and renew. If I dont my bill goes up *****. They dont publish online or on statements when the 1 year credit goes away so I have to see my bill go up then call and get it undone. They are hoping I dont notice the increases. Astound is not that reliable and goes down too often. Also, people have to complain about the down time before they credit for days of downtime. *** price keeps raising. They have a monopoly so they dont improve. The email program is old too. I also pay for High speed but they will nickel and dime you if you want HDR. I live in a circle in ********** but yet I have to use a signal booster on my cable because they put too many houses on the nodes and wont improve it.Astound Broadband powered by Wave
Date: 02/25/2025
Hi, *******! Thank you for reaching out to Astound Broadband. We take great pride in offering competively-priced, stable service. It is important to us that you are fully satisfied with your Astound connection. Please email us at ********************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******Review fromKristen P
Date: 01/04/2025
1 starKristen P
Date: 01/04/2025
Awful!When I signed up they gave me free **** for three months, including a **** box. I cancelled the **** before the free trial period was over. Four years later I moved and I find out they have been charging me all this time for **** equipment rental at $3 per month, and since I don't have the equipment any longer they are charging me $75 for not returning it when I moved. When I talked with them about it they said: "You may not have had ****, but you were renting the equipment, so we are charging you $75 per month for not returning the equipment."They also keep raising my monthly rate again and again and again.Astound Broadband powered by Wave
Date: 01/08/2025
Hello, *******. Thank you for reaching out to Astound Broadband. I see you have some equipment-related billing concerns as well as concerns regarding your monthly rate. I'd be glad to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromCarly S
Date: 12/27/2024
1 starCarly S
Date: 12/27/2024
AVOID! Customer and internet service is terrible! They constantly try to raise your rate, especially if you are on auto pay, for no reason! Service, speed and equipment dont get improved or updated, they just try to make you pay more for the exact same spotty doesnt work half the time service. GO SOMEWHERE ELSE! They put on one-time charges as often as possible and randomly with little explanation or valid reason.Astound Broadband powered by Wave
Date: 12/28/2024
Hello, *****! Thank you for reaching out to Astound Broadband. One of our priorities is to ensure that our customers have competitively-priced, stable service at all times. Let's take a closer look at your account together. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromMichael Z
Date: 12/26/2024
1 starMichael Z
Date: 12/26/2024
Do not use astound broadband! They will s**** you over and over and over. They promised me 3 years of service at a good price so I went with them. After 1.5 years they raised the rate then promised it would be good for another year. Lies, after 8 months "the price of the plan went up." So in 2.5 years my bill went from $60/month and then was supposed to yo yo $85/month after 3 years was at $133/month after on 2.5 years. So of course I found a different provider and canceled there service. Well here they come again 2 months after not having their service at all and paying my final bill they are saying I owe them for a month of service I didn't have. So I asked that it be removed since the person in store when I returned all equipment and finalized the amount due to close out the account and confirmed payment told me I didn't owe them anymore money. They just threatened to send bill to collections if I didn't pay it. Honestly this is the sleaziest company ever and I used to have ********Astound Broadband powered by Wave
Date: 12/31/2024
Hello, *******. Thank you for reaching out to Astound Broadband. We're sad to hear that you are no longer a member of our service family. I understand you have some billing concerns, and it would be my pleasure to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. We hope to serve you again in the future. -******Review fromTracy P
Date: 12/24/2024
1 starTracy P
Date: 12/24/2024
It's the day before Xmas eve and they disrupted my service. Wow. I have been trying to catch up with payments these last 3 months as I accidentally missed a payment. I paid a past due balance of around $90 in Nov. While planning to pay what would be the last due balance of $102 this month. HOWEVER - I received a bill 2 weeks ago for $300 with current charges in the amount of $198! $107 of which was listed as "One-time Charges". Then just yesterday, to my surprise, I received another bill totaling over $430, with a past due balance of $298!!!! Today they cut my service. I have no other options and no one to contact as it is the holiday. What a rotten thing to do right before Xmas. It appears that they not only wrongfully charged me over $100 but also expedited the current bill so that they could shut off my service. At this point, I'd rather just not have an service at all than to deal with the stress this company has caused me. If I had any other options at all, I'd take it, but alas they have the monopoly on internet in my area.Astound Broadband powered by Wave
Date: 12/26/2024
Hello, *****. Thank you for reaching out to Astound Broadband. I understand that you have some billing concerns. It would be my pleasure to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******Review fromSyed h
Date: 12/12/2024
1 starSyed h
Date: 12/12/2024
Worst internet provided. They jacked up their price and extremely poor service. Most of the time outages after outages. They never notify the outages. When you call them, a big wait time and rude customer service. When you start your frustration, they just turn off the calleAstound Broadband powered by Wave
Date: 12/17/2024
Hello, ****! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced, dependable service and excellent customer care. Let's review your account together! Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account. Thank you for being part of the Astound service family! -******Review fromNeal Z
Date: 12/11/2024
1 starNeal Z
Date: 12/11/2024
Expensive compared to other companies. When I reached out to their support, they just tri d to sell me more service's or suggested I get a lower speed to save money. Would not offer anything else. Which is sad as I have had ******* and others and they would offer good standing customers discounts. The *** refused to do anything but sell me more services or lower my speeds. I have been a customer for over 4 y ars now. Going to look for another provider and suggest anyone sleep to find someone else. Their current prices are higher then most others.Astound Broadband powered by Wave
Date: 12/17/2024
Hello, ****! Thank you for sharing your feedback with Astound Broadband. As a consumer myself, I know how important it is to use services and products that fit into my budget. I'd be glad to review your account with you to make sure you're getting the best value possible. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
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