Reviews

Awful!When I signed up they gave me free **** for three months, including a **** box. I cancelled the **** before the free trial period was over. Four years later I moved and I find out they have been charging me all this time for **** equipment rental at $3 per month, and since I don't have the equipment any longer they are charging me $75 for not returning it when I moved. When I talked with them about it they said: "You may not have had ****, but you were renting the equipment, so we are charging you $75 per month for not returning the equipment."They also keep raising my monthly rate again and again and again.

Hello, *******. Thank you for reaching out to Astound Broadband. I see you have some equipment-related billing concerns as well as concerns regarding your monthly rate. I'd be glad to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

AVOID! Customer and internet service is terrible! They constantly try to raise your rate, especially if you are on auto pay, for no reason! Service, speed and equipment dont get improved or updated, they just try to make you pay more for the exact same spotty doesnt work half the time service. GO SOMEWHERE ELSE! They put on one-time charges as often as possible and randomly with little explanation or valid reason.

Hello, *****! Thank you for reaching out to Astound Broadband. One of our priorities is to ensure that our customers have competitively-priced, stable service at all times. Let's take a closer look at your account together. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

Do not use astound broadband! They will s**** you over and over and over. They promised me 3 years of service at a good price so I went with them. After 1.5 years they raised the rate then promised it would be good for another year. Lies, after 8 months "the price of the plan went up." So in 2.5 years my bill went from $60/month and then was supposed to yo yo $85/month after 3 years was at $133/month after on 2.5 years. So of course I found a different provider and canceled there service. Well here they come again 2 months after not having their service at all and paying my final bill they are saying I owe them for a month of service I didn't have. So I asked that it be removed since the person in store when I returned all equipment and finalized the amount due to close out the account and confirmed payment told me I didn't owe them anymore money. They just threatened to send bill to collections if I didn't pay it. Honestly this is the sleaziest company ever and I used to have ********

Hello, *******. Thank you for reaching out to Astound Broadband. We're sad to hear that you are no longer a member of our service family. I understand you have some billing concerns, and it would be my pleasure to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. We hope to serve you again in the future. -******

It's the day before Xmas eve and they disrupted my service. Wow. I have been trying to catch up with payments these last 3 months as I accidentally missed a payment. I paid a past due balance of around $90 in Nov. While planning to pay what would be the last due balance of $102 this month. HOWEVER - I received a bill 2 weeks ago for $300 with current charges in the amount of $198! $107 of which was listed as "One-time Charges". Then just yesterday, to my surprise, I received another bill totaling over $430, with a past due balance of $298!!!! Today they cut my service. I have no other options and no one to contact as it is the holiday. What a rotten thing to do right before Xmas. It appears that they not only wrongfully charged me over $100 but also expedited the current bill so that they could shut off my service. At this point, I'd rather just not have an service at all than to deal with the stress this company has caused me. If I had any other options at all, I'd take it, but alas they have the monopoly on internet in my area.

Hello, *****. Thank you for reaching out to Astound Broadband. I understand that you have some billing concerns. It would be my pleasure to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

Worst internet provided. They jacked up their price and extremely poor service. Most of the time outages after outages. They never notify the outages. When you call them, a big wait time and rude customer service. When you start your frustration, they just turn off the calle

Hello, ****! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced, dependable service and excellent customer care. Let's review your account together! Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account. Thank you for being part of the Astound service family! -******

Expensive compared to other companies. When I reached out to their support, they just tri d to sell me more service's or suggested I get a lower speed to save money. Would not offer anything else. Which is sad as I have had ******* and others and they would offer good standing customers discounts. The *** refused to do anything but sell me more services or lower my speeds. I have been a customer for over 4 y ars now. Going to look for another provider and suggest anyone sleep to find someone else. Their current prices are higher then most others.

Hello, ****! Thank you for sharing your feedback with Astound Broadband. As a consumer myself, I know how important it is to use services and products that fit into my budget. I'd be glad to review your account with you to make sure you're getting the best value possible. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

Dishonest during installation. Now I'm trapped. Install tech and new service **** lied. Disappointed. 1st time customer. Forced onto ******************** at new rental condo. Intermittent connectivity. Mayhem in being able to provide consistent and accurate information. 1) Install techs stuffed me with services--said my current modem-router wouldn't work even though it worked 24 hours prior at the old apartment and lied that my new coaxial cable wouldn't work despite a very short distance and needs for a 2-bdrm condo. 2) Install techs and phone *** during time of install didn't give the me the new customer promotion nor present all of the options. The price for 600mbps was so ridiculous that I chose 300mbps so as to figure out options later rather than in the midst of install and moving chaos. Apparently, I am ineligible for new customer discount because of what I was coerced to take over the phone during installation. 3) Intermittent connectivity. No kidding. My family has experienced dropped connection several times a day some days. 4) We don't consistently get 300Mbps speed...so if they allegedly offer higher speeds, why can't they at least deliver 300? 5) I get different answers from each person I speak with except the consistent one that I am not allowed to have the new customer promotion despite being a new customer. SADLY, LIKE AN ABUSIVE BOYFRIEND, I can't get out from Astound unless I break lease on my new rental condo.

Hello, ******! Thank you for reaching out to Astound Broadband. It's important to us that as a new customer you are fully satisfied with your experience. I'm disappointed to hear that it hasn't gone as smoothly as we would have expected. Let's review your account together so we can get these issues resolved. Please email me at ********************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

Astound customer service still is giving me conflicting answers and isn't righting the wrongs. I recently got a reply, "After being a customer for 30 days, a customer is no longer eligible to switch packages to another new customer offer." Well, then how does ******************** address the 3 calls I made within the 1st 30 days where I was DENIED switching to new customer promotions? ******************** is acting fraudulently. I get denied in the first 30 days...and then am told that they won't rectify the situation since it has been more than 30 days. Fraud, fraud, fraud. If I could leave you I would. But you hold the contract at this condo complex and have entrapped me.

We have been without internet since November 18, 2024. You cant talk to a human. You can only get a recorded voice saying internet it out and they keep push int the restoration day and time out. Ive never seen such poor customer service!***** ********

Hello, *****! Thank you for reaching out to Astound Broadband. Due to storm damage from the recent bomb cyclone there are multiple fiber cuts in your area. Until power was restored, roads reopened and safety was no longer an issue, teams are now able to fix all the fiber damage. We do not have an estimated time of restoral to provide. We sincerely apologize for the inconvenience and are committed to restoring service as quickly as humanly possible. Thank you for being valued Astound customer. -******

Total thieves!There's not enough characters to describe what this business did to me and our internet service. The cost that they incurred, and inconvenience that Astound caused me is literally beyond words. No accountability for a total lack of knowledge and technical ability that trained agents displayed, no management accountability or response for an issue that cost me well over a $1000. ***************!

Hello, ****! Thank you for reaching out to Astound Broadband. We strive to deliver affordable, reliable service and helpful customer care. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

Cancelled on October 22nd and they billed me on November 12th, I dont even own that house anymore, I would call that theft and terrible business practice.

Hello, **** Thank you for sharing your experience with Astound Broadband. We're sad to hear that you are no longer a member of our service family. Our terms and conditions were updated in the beginning of April 2024, as customers were notified via email/mail prior to the change taking place. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. Customers can still use their service up to the end of the billing cycle even when a disconnection is requested. I would be glad to review your account with you and answer any questions that are still remaining. Please feel free to email me at ********************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******