![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSee Kai Run
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase from See Kai Run (order #***********) on Aug 3, 2022. The next day, my credit card was blocked and I received a fraud alert from my bank. Turns out my credit card information was stolen from their website. I later found out 3 other people had their credit card information stolen from See Kai Runs website. I contacted customer service on Aug 4, 2022 to ask them to look into the situation. They replied on Aug 5, 2022 that they will investigate. I did not receive an update. I followed up on Aug 24, 2022 letting them know I found out more customers credit cards were compromised. I have not received a response. I want them to acknowledge they had a security breach and take steps to rectify the problem. If they cannot provide an update to such a serious issue, how can customers trust them enough to buy from them again?
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.