ComplaintsforWorthington Licensing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Between 9-10 AM on 06/29/2024, I visited Worthington Licensing, located at *************************************I waited a while and talked to ***** about getting a new title on behalf of my aunt, who is the vehicle owner.I provided a copy of a power of attorney. ***** says they need to check with coworkers, and coworkers say they need to send it to ******* to check because they are unsure and need to come back on weekdays because Olympia doesn't operate on weekends.I am very disappointed that professionals who work on behalf of the state dont know their jobs.Business response
07/24/2024
Dear ******************,
I apologize that we were unable to assist you on Saturday, June 29th, 2024, when you visited our office. As a subagent who is contracted with the State and held to a 100% accuracy rating, we must follow State laws and policies and, in some situations, this requires contacting the State for clarification, authorization and/or assistance. This is not only to protect our jobs and small business, but also to protect our customers. To better serve our community, we are open 6 days a week, including Saturdays. It is unfortunate that the State does not work on Saturdays and that in some cases there are customers who we are unable to help on Saturdays due to needing State assistance. I hope you will return to our office and allow our highly experienced employees to assist you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.