ComplaintsforQuantum3 Group LLC
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Complaint Details
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Initial Complaint
03/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A *********************** used my information to take out a loan put me as a cosigner she put my wrong birthdate and still was able to take out a loan then she filed chapter 7 the bank sold the loan to qutium 3 groups I call the company, and they refuse to talk to meBusiness response
03/24/2022
Recently, **************** contacted our office, alleging that the account holder for a certain account issued by Pentagon ******************** ("PenFed"), fraudulently added him to the account, and that a negative ************* Report tradeline from PenFed is negatively affecting his ability to obtain a loan. We informed **************** that we do not have any account in his name and therefore cannot discuss with him someone else's account. Subsequently, the account holder on file, ************** contacted us indicating she wanted to payoff the account and allowing us to release any account information requested by her nephew, ***************. Without any further discussions, ************** sent a payoff payment and requested that a *** letter be sent to her and ***************. We sent the *** letter to both as requested, however the payoff account information only lists ************** as she is the only account holder we have on file. Later, we were contacted by both ************** and **************** stating that the *** letter doesnt solve the problem for ****************.
It appears that the issue stems from a ************* Report tradeline issued by PenFed. We do not show **************** as one of the account holders on the account and therefore any *** letter must not reference **************** as an account holder. Any tradeline being reported by PenFed,if incorrect, can only be corrected by PenFed. In an attempt to assist ************** and **************** resolve the matter the only way we can, we contacted PenFed and made them aware of the issue and the complaint filed. We suggest that ************** contact PenFed directly and provide PenFed with a copy of the tradeline affecting ****************.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.