ComplaintsforProfessional Subscription Services Corporation

• Initial Complaint

  06/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have contacted the company twice by email since May 6th, and once by mail, dated May 26th this year and received no answer at all. I was pretty sure I had already renewed my NY Magazine for two years but kept getting notices that my subscription had run out. Finally I gave in and on May 3rd sent $130 for a two year renewal, only to then find in a file drawer a copy of the check I sent on Feb 7th for the same amount. I copied the checks and attached them to one and then a second email, asking for return of my second check - with no response to either email. Then when that second check showed on my bank statement as cashed, I wrote a letter giving them the "last opportunity" to respond and send me $130, as I did NOT, at age 76, want a 4-year subscription. I included copies of the checks in that letter as well, and told them I would be contacting the BBB if I didn't hear back and so I am. The website says the company is located at P O Box ****** ************* *****, not in *******, ** as it came up automatically on this form. I sent my letter to the former address.

  Business response

  06/10/2023

  Hello,

  Please look at the complaint and review the attachments you will see that!

  This individual is not our customer, she paid the New ************* Directly with a check as shown in the attachment.

  We are not New ************** and the customer was told that.

  All you or the customer need to do is to contact the correct company (New *************) and request a refund.

  We suggest in the future please read the material before sending out complaint.

  Thank you,

  *****************************

  Professionalsubscription.com

   

  Customer response

  06/10/2023

   
  Complaint: 20167445
  
  I am rejecting this response because:
  Professional Subscription Services NEVER before told me the information given here in response to my contacting BBB.  In contrast to their saying I renewed with the ** Magazine, the form I filled out and attached to my correspondence with them, clearly indicates that Professional Subscription Services was involved in both the solicitations for renewal that I received.  Had I been told in response to my original email  that I should contact ** Magazine, I would have done so.  That they ignored all three of my communications with them is reason enough to complain about the company.

  I will go ahead and contact ** Magazine at this time and will let you know if in fact they are able to correct the problem. 
  Sincerely,
  
  *************************

• Initial Complaint

  03/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on December 14, 2021 for a 12-month subscription for *************** and I have not received the weekly subscription as of March 20, 2022. I paid the amount the subscription amount of $49.97 in full via credit card.I have left a voicemail on their customer service number and communicated with a representative there who has repeatedly told me that the publisher is having delays and that will start the subscription at a future date (the most recent date being early April). Here is the representative's contact info:***************************** Senior account executive ********************************************* P ************** F ************** ******************************************************

  Business response

  04/13/2022

  Better Business B 
  PO BOX 140015 
  *****, ** ***** 
  

  Reference ID: ********
  

  To whom it my concern, 
  

  This customer has canceled the order through the credit card company and receive the refund already. 
  

  Any further action from us will only duplicate the process. 

  Customer response

  04/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩