![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSkookum
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On December 17th 2022 while parked at the county recycle their deaf forklift driver drove into the front of my vehicle with a 4x4 metal container on his forklift. Being deaf he couldnt hear my horn. Skookum has refused to hand over their insurance information even to my insurance company and it has now been 3 months and they refuse. I need their insurance information to pursue my damage claim. I have dealt with *******************, ****** and now a very difficult ***********************.Business response
03/27/2023
March 24, 2023
Better Business Bureau
PO Box 191279
*****, ** *****
Re: Complaint #********
Insured: Skookum Educational Programs
Policy No.: PHPK2405804
Effective: 05/01/22 05/01/23
Date of Loss: 12/17/22
Location: Jefferson County Recycling
***************************
Claims Advocate
************
***************************************
To Whom It May ************************ occurred 12/16/22 at our Jefferson *********************** involving a Skookum forklift and a **** ****** Legacy.
Skookum forklift driver did not see the vehicle and made contact with Ms. *********************** vehicle resulting in a dent to her bumper. Unfortunately, until March 16, 2023 when Mr. ******** came to our ********* office, we were unaware of the incident. We immediately notified our insurance carrier. ****************** also provided Skookum with a repair estimate from ********************* which confirmed the front fender damage as well as damage to the sunroof. Skookum takes great pride in providing exceptional customer service in all matters and does not dispute the damage to the Shinskys. It is unfortunate, due to illnesses and a reporting mishap, that we are now facing this complaint. We attempted to reach out to the auto repair company to expedite the payment of the repairs and we were notified due to the delay in getting parts repairs are estimated to start in June and payment could not be accepted. Please be advised this is now in our insurance hands and the claim is being processed as quickly as possible.
To future insure this does not happen again, Skookum is working on creating a safe environment for all parties went the enter and exit the recycling center. If you have any further questions or concerns, please do not hesitate to contact me.
Sincerely,
*******************************, *************** Officer
Skookum Educational Programs
Cell: ************
Email address: ********************************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.