Business ProfileforWest Hills Kia

I had taken my vehicle in to trade it for another car. I tried working Friday Aug 5th and Saturday Aug 6th 2022 with sales to make something work and just didn't. I asked to have my car back from service department because initially it was having a starting issue and I asked for a service report of the issue with my car so it can be taken care of. I was told my battery was at a very low level and to replace it.Saturday Aug 6th in the afternoon I went to replace the car battery at ******************* in *********. Once the new battery was installed, my car failed to start. They tested my old battery and gave me the specs for and it measured absolutely fine. Due to my car not starting that left me stuck with a non running car and my child and I stuck there. I called West Hills Kia to speak with the ** or highest manager available that day. I requested that *** be responsible to tow my car since they falsely reported a "non-issue" and caused me hardship. I never once received a call from the service manager, the ** or anyone to help resolve my issues. I request that the cost of the tow be reimbursed to me. The total is $237.86, which I paid to Kitsap Towing.I also have sent an email to the General Manager of West Hills Kia and have had zero response. Extremely disappointed in the treatment from them regarding this, as recently over the last couple months of April-July 2022 I've spent close to ***** with service at Kia.Including pic of service report, ******************* report, charge on my account for towing, and screenshot of email sent to the **.