ComplaintsforCollins Plumbing Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called for a plumber for non emergency toilet drain issue. This was on 10/4 or 10/5. A plumber was dispatched for first thing on Friday. Plumber showed up. Ised a battery operated device and toilet was able to flush. The call out was ~$409 For the non emergency call. On saturaday the toilet was non operational in the same manner as prior to The friday 10/7 service call. I call on the am 10/8 and spoke with ****. We discussed that it was NOT an emergency. But the plumber out on Friday was not a plumber, but a sub contracted plumbers helper who was in training. I was told a more expereinced employee would be out the following day vs waiting for a senior employee possibly the next week. The person that showed up the next day was another sub contractor. Who pointed out the prior sub contractor did it wrond using a sing clean out on a water closet. This sub used a manual water closet snake and cleared the drain. Also checked the water calve and adjusted water level and valve chain length. This sub conteactor also collected another $160 from my wife while i was on a business call regarding the *** hospitals downtime. The business owner is ****. **** never talked to me. Never called me back and owes us the first call out $$. At the end of the day, a non emergent snaking of the pipe is not ~$570. ( we have three bathrooms, onpy one was non functional ie not an emergency) We are not currently in possession of all requested tech visit documents and invoices and receipts of payment in full.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.