![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforInsul-Pros Insulation & Landscaping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Insul-Pros company out of Centralia, WA originally installed my roof when my house was built brand new a couple years back, which it came with a warranty. I had a leaking issue from my roof down into my dryer vent. The dryer vent is routed to the roof. I had another company come out and install a vent in hopes that it would fix the roof leak. It did not. So I had re-contacted insul pros In regards to coming out to fix my roof for me. He said because I had someone else work on that section of the roof that I would have to pay for them to come out and redo that section of the roof and fix the vent and the leaking issue. This was December 9, 2021. I paid him $510.00 to have one of his guys come and fix our roof. He kept saying he’s going to send one of his guys out it took a while for him to finally send someone. He told me that he wanted me to pay in cash. He also told me that because they came out and re-fix the roof that I would have an eight year warranty on the roof Again. I did not receive a receipt of the repairs at the time or anything stating my 8 year warranty other than text messages between us proving the promised warranty. I have contacted him for months now in regards to the roof still leaking . I’ve asked if he could please send his guys out to have it re-looked at. I believe the water is coming from the roof vent/or a leak down into my dryer vent. Huge amounts of water when it rains come into my dryer vent causing large amounts of water all over my laundry room floor and when the vent is unhooked a bunch of water pours from the vent. He will text me back after long periods of time stating that he will re-send his guys out, which he still hasn’t. I have ended up filing a claim with my homeowners insurance because one of the closets that is on the backside of the washer and dryer now has mold growing and is soft. I’m simply requesting a receipt of services provided 12/8/21, my roof to be properly fixed and warranty paperwork.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1740 Harrison Ave Spc 26
Centralia, WA 98531-1910
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.