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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Advertising as a CPA Firm. Buying ****** ads that get them included in search for Certified Public Accountant "CPA" This deceives us into clicking on their ad, and going to their website for CPA services, when we are searching for a CPA thinking the search we are given accurate.Customer response
04/19/2024
Please look at the screen print carefully.
It shows that a consumer search for CPA Olympia ********** in the ****** maps results in advertising from Liberty tax a non-CPA company. To advertise for or use the term CPA one must get approval from the state board of public accountancy to use CPA. Advertising under CPA searches misleads the consumer at best and is false advertising at worst.
The attachment shows the *** the search and the result on ****** maps.
Business response
06/26/2024
I see this is sponsored and must be a mistake of some sort as I have not spent a single dollar on ****** advertising within the last year. I will contact ****** to understand why this is happening. I am not sure on how this has even been advertised as we have NEVER had a CPA or done accounting services before since taking over this address over 3 years ago.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Contact Information
Business hours
Today,Closed
MMonday | 10:00 AM - 4:00 PM |
---|---|
TTuesday | 10:00 AM - 4:00 PM |
WWednesday | 10:00 AM - 4:00 PM |
ThThursday | 10:00 AM - 4:00 PM |
FFriday | 10:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.