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ComplaintsforAdvanced Appliance Repair LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Advanced Appliance Repair (Stanley Lane) fixed appliances for me in the pasts. I called him to fix my dryer and he noticed the kitchen light was blinking. He said the blinking light was a fire hazard and a new light and dryer part would be $460 and he could get them at *********** I told him I couldnt afford it but he talked me into it and wrote him a check for $460 for parts. I was to pay him for labor after he finished the jobs. He cashed the check at my bank within 20 minutes and I never saw him again. I called him a week later and he said he and his kids were sick. Now he refuses to answer my phone calls or texts. It has been 3 weeks. I had to call another company to fix my dryer as I needed it. I also noticed on line he did this to another senior citizen around the same time, but her complaint has since been removed. I just want my $460 back. I am 80 years old and money is hard to come by.Business response
03/12/2024
Hello this is stanley with advanced appliance Repair, my business phone got broken.I have all my contacts and invoices In that phone I was unable to contact.Just got it up and *** reached out to her twice and have her nothing back from ************ will gladly refund her or do the repairs that she wants.I have her part
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.