Business ProfileforRodeo Internet, LLC

Requested internet service from Rodeo Networks (rodeo internet) and elected for the tier 2 plan. Plan promised to deliver speeds comparable to Sparklight Internet. (****** mbps) Install scheduled for Tuesday May 2nd, 2023, at 11:30 am. Was told I needed to be present and install should take *** of one hour. Gave my debit card information to finance on Monday May 1, *** elected to buy equipment vs. renting. Was told router (brand new) was ****** and antenna was *****. Was allowed to split payment of equipment into two payments which would of been 1***** for two months. First payment was ******. Tuesday morning on my way out the door I was shocked to find the installer knocking on my door., as it was 8:30 am. No warning, no phone call asking if it was even ok for him to arrive 3 hours earlier.The installer was here until 12:30 pm! Never went over any of the contract with me nor did he leave me any copies of documentation or customer service numbers. I was just glad he was finally leaving to be honest. Once I went outside I noticed he had knocked over my planter & did not even bother to pick it up. I also noticed this ugly concrete bucket in my flower bed and the coax running through my wall approximately 14 from the floor with no plate around it nor any silicone. The end the Ethernet has a large glob of saunter and the router was broken where the antennas connect. I called them back and told them that was most likely the issue in regards to the discovered slow connection. Tuesday evening I noticed how slow the internet was and I immediately called tech support as well as texted the installer. Was told to run a speed test at speed of.me which reported speeds of 1.3 mbps download and **** upload. Realizing it took 7 minutes to download an app from the Apple Store was not going to work for **** was promised a call back four times, none of which happened. As well as told a tech would come trouble shoot the connection, which also never happened.