ComplaintsforPalms Tree Service and Landscaping
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Contractor did not arrive on job site until 10:3a 4/5/22. Contracted with provider to landscape back yard and front round shrub area. Was to provide wood chips 8 in deep on both areas. Also was to take down fir tree and replace emitters in round shrub area. In process of spreading chips in back yard with a trackster he ran into a 10ft garden corner post which had my weather station on it and it went down. His fix was to push corner post back up and brace it up with a piece of the fir tree. Then put the pipe back up holding the weather station on to the post with a piece of wire. The weather station is not working properly.Contractor said he didn't have time to replace emitters but gave me the name of someone that could. He called and got the individual to come and do the emitters and I had him do other work for me while he was here. I paid for both pieces of work.It was evident from the beginning that this was a go-go work effort. In his haste to complete job he did not use care in distributing and leveling the chips in the back yard. In addition he forgot he had to provide 8in of chips for the round shrub area. It was about 4:30p. He said he would bring me another load of chips and I said I would spread them, The trackster was rented and provider was in great haste to get it back to owner so I'm sure that's the reason for this problem. No response after emails sent asking for chips.Business response
05/05/2022
Hello ***
We were very sad to receive a complaint from the BBB. For unknown reasons, we never received your emails. We wish you had tried to contact us via phone instead. We did indeed forget that we had another load of wood chips to bring you. A simple reminder by phone would have been great. If you will recall, Darren tried to take care of that final area by moving chips from the overly-deep area of chips in the back, and that would have allowed the job to be completed the same day. No matter, we are happy to finish the job, and apologize for not getting this completed.
Darren has already contacted you by phone and has scheduled with you to finish the job this Saturday. We thank you for your patience.
Customer response
05/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.