ComplaintsforO'Cons Tree & Landscape LLC
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
We paid $14000 to have 2 sycamore trees cut down, and the stumps ground out and wood hauled away. The trees we cut down, however only a little bit of the ***** was removed and the wood chips from the ***** were not hauled away. We had to hire some one haul the chips away, then hire another tree service to finish grinding out the stumps. *** quit the job well before he was finished. He started end of October 2021 quit job end oh January 2022. We would like $2200 to cover the cost that we paid to have the job finished.Business response
03/12/2022
To ****,
Sorry to hear you and your wife are upset. You had at least 3 other bids, one of which was $20,000. *** did extra work hauling leaves from your roof, front yard and driveway. Your back yard has alot of excess water, and our equipment got stuck a few times. You didn't care about the ruts because it was winter. *** did no damage on these huge trees, most other companies wanted nothing to do with them.
We have additional cost too, the lift rental was over $1900 plus tax, not to mention extra dump runs. We also disagree that all the big and little wood was not hauled away. Usually the chips from ***** grinding are left to help settle into the hole where the tree was. The size of the trees there were huge dirt mounds, lifted up in the yard.
It is sad that you shook hands and were happy when he left, also the cheese and crackers were a nice touch at Christmas. You also told *** you had landscapers coming in. We dispute your claims, *** and Michelle O'cons Tree and Landscape.
Customer response
03/17/2022
Complaint: 16815132
I am rejecting this response because:Max did not grind the stumps out completely, he quit before the job was complete. I am not complaining about the ruts, he did not finish his job and my paid him in good faith. He know what he did was not a professional job. He actually could have completed the job before the weather got wet rainy and snowy, but he only worked 3 to 4 hours a day, took several days of when the sun was shining, then show up and work in a down pour. Bottom line he did not do the job he was paid for, and he knows he pulled a fast one! He did not grind out the stumps and he knows it!
Thanks
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.