ComplaintsforMc Inelly's Magic Carpets
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Had Air.O carpet by Mohawk installed on March 29, 2021 by owner/installer ***************************.He put a seam down the center of the room. Carpet fibers and strings began to come apart, as two raw edges were laid together. I had ******************** come to the house to see the problem. He said it was "normal" and that I should just trim with a scissors the loose fibers, there was not anything wrong I should just keep trimming fibers as they come apart. If I keep trimming, there will be a hole in the whole in the carpet. I have no problem with the overall carpet, I just want the seams fixed. I have contacted Mohawk and they suggested a 3rd party inspector of which I can not find in my town.Thank you ***************************Business response
04/18/2022
Please see attachment.Customer response
04/19/2022
My letter in response to ********************.
ID# ********
Thank you, *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.