ComplaintsforCountry Chevrolet Buick

• Initial Complaint

  09/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 20, 2023 we finalized the purchase of 2017 Silverado with Country Chevrolet in ********, **. At the time of the original test drive and agreement to purchase the truck, on July 16, 2023, we requested an additional key and FOB, as there was only one set for the vehicle. Our sales agent, *********************** proceeded to check with a gentleman directly down the hallway from the office we were in and returned, saying they could provide us an additional key and FOB with the truck upon delivery. The truck was delivered on July 20, 2023, to our residence. When we asked the driver about set, he indicated that the extra key and FOB were not provided to him when he left the dealership. He apologized and was very kind and receptive to the situation. He said he would let the dealership know the following day, and someone would be in touch. On July 21, the following day, we received a phone call from the Community Engagement Manager, *********************, following up on the extra key and FOB situation. She indicated she had heard about the situation and would look into it. She was also very receptive and reassured us we would hear from her. On July 24, I again spoke with *********************, she had called, and I returned her call to find out that, yes, the dealership would be providing that second key and FOB; they would be ordering it and be in touch. I waited several weeks and called the dealership on August 17 inquiring about the key and FOB, as we had not received it or heard from the dealership. I requested *********************, but she was not in; I explained the situation to the sales agent, and he said he would ask the manager and get back to me. He called me back moments later, indicating he had asked, and the manager said they would look into it and find out where the key and FOB were. On August 29, I called the dealership again because I had not heard anything; left a message for *********************, and she returned my call. I explained how, since we last spoke on July 24, we had not received the key and FOB, and she said she would look into it. On September 1, **** called and asked if we had heard from ********************* about the status of the key and FOB, as he should have reached out to us because he was working on getting the set. I indicated we had not heard from *****. She said she would be back in touch. This was the last correspondence we have had. No one from the dealership has reached out, and we have not received the key and FOB.

  Business response

  10/13/2023

  ****, thank you for the opportunity to fix this scenario.  I believe you have received the key, and have an appointment at our expense to get the key programmed.  Let me know if you have any other concerns.

  Customer response

  10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The owner ***************************** was very responsive and prompt in resolving the issue. I thank him for personally addressing it.
  
  Sincerely,
  
  *******************

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