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ComplaintsforWinston Auto Service & Sales LLC
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Please see this document because the **** characters was not sufficient:https://docs.google.com/document/d/1JHZz6J_-JR0Tcwi_RqkEBOLaUlxs1kMOzzkLdMVmXTc/edit?usp=sharingBusiness response
09/07/2022
The vehicle came in on 6/24/22 for external coolant leaks. It was found that the thermostat housing was leaking, we repaired that and double checked our work by pressure testing the coolant system. The vehicle came back on 8/10/22 for overheating concerns. At that time a block test was done and it was determined that the head gasket was bad. The head gasket was not checked at the time of the first visit as there were no overheating concerns. It is possible that the head gasket was already bad at that time due to previous over heating. We are not operating the vehicle and have no way to tell if and when the engine overheated. Us replacing the thermostat would not have caused the head gasket to go bad. the most common reason for bad head gaskets is over heating.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.