Business ProfileforElite Business Consulting LLC

July 19, 2023, Paid $450.00 I looked on the web to get help from H/P. The site came up with someone to chat with. I told my problem. She had someone call me. I was told I had a virus & needed a firewall. They showed me a screen with my 'problem'. I paid money for an unlimited firewall. I was skeptical & took my laptop to a professional who said nothing was installed on my ************ had ****** so didn't need firewall. When I called Elite I was told I could get a refund in 3-6 months. I called them in 3 months with no resolution. I just called again today (6 months) and was told they would get back to me tomorrow (which I had been told before). I have a contract that says I can get a refund minus a service fee - but I feel like I should get the entire amount because I did not get the 'firewall' installed, therefore did not use it. I even bought a new laptop and changed my passwords so that they would not have access to anything of mine. They have not charged anything else to my credit card.I'm tired of the run-around I have gotten from ***, the person I have spoken to since the beginning. I am also upset that it came up as an H/P website - which in looking at it again, I could tell that it was not actually an H/P site.