ComplaintsforServpro of Puyallup/Sumner & Auburn/Enumclaw

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently hired Servpro to do some mold remediation. I had several people come give me quotes. Most of which told me I could take care of the issue myself but I decided to move ahead with ******** because of the exact way they told me the mold needed to be treated. It matched what I know to be the safest way. I have serious health issues and could not take any risks. I was quoted $650 and was told the mold would be remediated by 1) Creating a contained work area around the affected area to stop the spead of mold spores and mold debre. This would be doen with plastic sheeting to create a closed environment. 2) Use a HEPA Vacuum to remove the mold 3) Remove additional mold with an EPA registered antimicrobial or however, they saw fit. 4) Leaving a HEPA air scrubber in the contained area for a full ****************************************** spores. I was told by the professional at THEIR company that was the only safe way to do that. I paid half upfront. On July 3rd and employee came and left (was there for about 5 minutes) and no work occurred. I called the business to see what was going on and was told many different answers but ultimately was told the work has been completed. That was an absolute falsehood. Not only did step 1, 2, and 4 not happen (even according to the company) but step 3 never occurred either. The employee claimed he wiped the area down but the mold was covered un spider webs and it was clear that was not true. I asked what was going on with the money that I paid since no services were rendered and I was told I would be refunded $25. What was I charged for $300 for? To have mold spores inappropriately released into my home? Besides the fraud, this is a serious safety issue. People are entrusting their health and that this company will do things according to the manner they were told. I would like a full refund.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  *We have a flood 2/2/2024.*Servpro -Puyallup/Sumner- they came, packed and stored our belongings 2/27/2024 On 4/25/2024 Servpro returned our belongings. There representative tried to have us sign off that we received the belongings without allowing us to verify we received everything, and we refused. Once we refused one of the workers said, "we have a problem", the glass desk is broken. They contacted the manager, ********. She asked us to send a picture of a replacement. I found one as close as I could get on Wayfair. I sent her the picture and total cost $740.58. ******** said she was submitting the paperwork to process the check. On Monday 4/29/2024 I sent ******** a text to ask about the timeline for the check because the desk is wobbly, and we use this desk for our business and don't want anyone to get injured therefore we need to rush it. She then stated they only wanted to pay for the broken piece, and we refused because you cannot tape or glue pieces to a heavy-duty glass L shape desk. We want a check to purchase our own replacement. They broke it and now they don't want to pay. I called to talk to the Operations Manager *********************** which I was told he would call me once he returned from lunch, I didn't get a call back. I texted ******** and ask her to have him call me, no call back yet. I'd like to resolve this matter as quickly as possible because the desk can cause injury and I'm losing income because I cannot fully run the office because my desk is a hazard.

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2020 my **** sq ft property was damaged by fire. I contracted ServPro of Puyallup in April of 2020. They told my insurance adjuster in October of 2021 that they would be done in November of 2021 so my adjuster stopped paying rental income replacement. Now I have missed nine months of rent at $1150/month, they still have not painted everything and the siding is terrible.

  Business response

  07/29/2022

  Our mitigation were on this project first and then once services had been completed, ************** began working with our construction company. The project was on track to be completed in Nov 2021, however delays caused by availability of construction materials during covid and delay of payment by the homeowner, the completion date was pushed out. There have been 6 punch lists created by the customer and 4 finak walk throughs completed and each time, there has been new items added by the home owner. The home owner has had a 2nd loss, caused by a roof leak during this the reconstruction services, which required dryout services. This also pushed out the completion date. Another final project project punch list was created on 7/11/2022, which has now been completed. Once final payment is recieved, we will work with ************** to see what can be done regarding his rental income replacement. This may require the involvment of his adjuster, as we are not able to impact coverage. We take pride in delivering a great customer experience and have worked dilligently to accomdate each additional request made by *************.

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