ComplaintsforThe Center a Place of Hope
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I became a client at the Center on July 11th, 2022. I was excited to finally get the extensive mental health and healing I had been waiting for. The first week was filled with confusion, alot of information and medication changes. I had felt medication change was needed. She took one medication away cold turkey, added 2 new medications and then increased a current medication. This is alot of changes esp for mental illness medications. For the next 2 weeks i gradually became worse, couldn't concentrate, so tires, nausea, and just so depressed and anxious. Everyday I asked to see my physiatrist and I was denied. I asked for nausea medications and was denied. They did not monitor me daily and when I went to see my counselor I told them I needed help and was ignored. long story short, everything escalated and I self harmed and would of commited suicide but I reached out to my friend and being new to the area I didn't have a plan, I went back in the center said I needed to talk to doctors and physiatrist and when I went to her I saw my 2 notes laying on her desk 2 days later and she agreed it was serotonin syndrome and she did nothing but increase 2 new medications and sent me back to class After that I was still denied to see her I did not attend my last week. I lost over 2 weeks there of learning and 3 to 4 weeks getting medications straightened out, attempted suicide and self harm from their medication errors I called my dr in **** and she helped me get back. These people need to be held accountable for their lack of knowledge and not checking on me and not listening to me. I could of died, No one ever checked on me at home not even the program director. I have tried to talk with them about this but they ignore me. they should have to pay for this mistake. My father died by suicide for this same error. And on my sheet Medical doctor was listed and she is only a CMA Never met her and SHE is not a dr. more to share.. website is all liesBusiness response
10/31/2022
This letter is in response to the above case,#********. My sincere apologies, but I cannot confirm or deny that the individual mentioned in this complaint was or is a client of The Center for Counseling and Health Resources, Inc. To provide any information including a confirmation or denial of client status by any individual I must first have a signed and valid Authorization to Release Protected Health Information from ******************* This is due to federal confidentiality laws and the ***** Act.
If this individual were a client, we would certainly respond to the stated issue and seek to resolve the difficulty.
Thank you for your work in communicating this individuals information to us. We appreciate all you do.Customer response
11/07/2022
Complaint: 18307150
I am rejecting this response because: IS this THE Center A place of hope *******, WA I have never been made aware of this issue. ***** the one in charge had been avoiding me and has had a counselor trying to contact me.What is the next action how do i sign a form
Sincerely,
***********************Business response
11/18/2022
Greetings. ****************** and I are in communication and actively trying to meet to discuss her concerns and find resolution. Unfortunately she was unable to make our meeting today, but we hope to find another time as early as next week to meet and come to resolution.Customer response
12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I have been very ill with stomach issues and have had to have biopsies done as well. I was in Urgent Care. We have been communication by email and getting this resolved. I will let you know.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.