ComplaintsforComfort Inn
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked 2 nights at this hotel through Expedia, Itinerary # ************** May 17th and May 18th 2024. The morning of May 18th 2024, the hot water in the entire hotel was not working. We informed the hotel front desk and they said they were aware and working on it. Unfortunately, we had to check out at 11am and no one in my family was able to shower before we left the hotel and we had an event right after check out. We contacted the hotel 5 times after check out to ask for some kind of compensation. After 5 phone calls, we told we would be compensated $30 for our inconvenience. We thought that the compensation was not fair and adequate and even after 12 days from checking out, we still haven't seen any compensation. We spoke with ******, the manager, several times, who was very helpful but had no power and said the "owners" made the decision and she was waiting for Expedia to get back to her. I am asking for a $100 refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.