ComplaintsforWindy Chevrolet
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Complaint Details
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Initial Complaint
10/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was excited and looking forward to working with Windy Chevrolet on buying a **** ***** trax especially after I saw their post on Craigs list for stock number 008329NC with a sales price listed a little under msrp. The listing also had the stock number listed as well. I called and talked to a very nice and helpful salesman (****) to verify 2 things first if the suv was still available and second if they would honor the price it was listed for since it was under msrp. **** said he had to check with his sales manager to make sure they would honor the price and when he called me back his exact words where its your lucky day management said yes they will honor the price for today only (10-6-23) because they said it was priced incorrectly. I told them no problem I was ready to buy the car today and they had me send them all my information. After we determined I was going to be keeping my old car and not trading it in because they didnt want to give me what I wanted for it which wasnt a problem. I was just gonna sell it on my own. I then gave them permission to run my credit so we could wrap up the deal and I could come pick up the new car and then I get a call from the sales manager thinking hes calling to discuss terms and payment options but in reality he was calling to say they would no longer honor the price that they said they would that was also on the deal sheet that they sent me. I was under the impression this was a done deal i was super excited to be buying a new car at a good price but now Im not because the owner will not honor the deal. If they just wouldve said no, from the very beginning, this could have all been avoided but they didnt they said they where going to honor it but the way they backed out at the very end was very unprofessional like. I have attached a deal sheet and some screenshots of the text to prove my points. I was so looking forward to working with windy Chevrolet but now I cant but feel like I got screwed.Initial Complaint
03/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sought warranty repair on my vehicle for an active aero shutter that went out in December 2023. I brought my vehicle in. I was charged $231 for an inspection and my warranty work was denied by the service manager. After months of calls to GM ******************* it was finally approved. I went into schedule my repair and ask for a refund of the $231 that they charged me for my inspection. They scheduled me and told me I would again have to call warranty to get the $231 refund. On the morning of my service appointment the service department called me and informed me that they hadnt received my part yet due to shipping delays. They also told me the warranty department wanted a phone call. The warranty department advised me that Windy Chevrolet is denying my warranty claim as they need to get paid. I also fought for a year to get my frame rust covers with no help from Windy Chevrolet Service or Service Manager.Initial Complaint
12/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Windy Chevrolet took my 2015 Chevrolet Volt in for a change in the computer coding. At the time, they provided no estimate. When I picked it up, I was billed for $204.88. The paperwork showed an official estimate in the amount of $0.00, so it's clear that the charge was not justified. When I pointed this out, the clerk refused to negotiate. I would like to have the full cost of the repair refunded, in keeping with the estimate that I was given.Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Kia ******* within weeks the car started having problems. The service center told me that there had been an oil consumption issue and that we would need to take it to a kia ********** to have it fully diagnosed. They knew that this would put us out of warranty so that they could try to claim to not be liable.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.