ComplaintsforDulceria El Chavito

• Initial Complaint

  03/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  02/08/2024 Dulcera El Chavito owner, *********************** took money from my account without authorization. No response from owner.

  Business response

  03/20/2024

  I hired *********************************** and his business Airwar Jan 8th to provide a service to my store, this service was installing 2 small privacy decal window covers, he created a task on an app called Asana where he was instructed how I wanted the decal, what he presented was far from what he delivered as you will be able to see on the pictures attached. Not only the quality of work was unsatisfactory and misleading but he also failed to deliver the project in time. As per conversations he was supposed to come in to do installation Feb 3rd, he did not communicated with me that he was not planning on coming due to an cut he had until i reached out to him, he kept pushing the installation date and promised to stop by Monday Feb 5th, he was a no show, Tuesday feb 6th again a no show, Wednesday Feb 7th I reached out to him and he promised to stop by that week, he ended up showing Thursday feb 8th. When I arrived to the store and saw the quality of work was not matching what I requested and approved I immediately contacted him via text, he made it seem as if I was the one that made the mistake when I clearly expressed what I wanted to start with. He proceeded to told me he re-ordered the vinyl and he will be stopping by to make changes, as a human and business owner I know sometimes there is mistakes and thats ok we are all human so I proceeded to told him to please charge me for this new work, but I never expected him to charge me FULLY for a mistake he made anyway I proceeded to still pay for his services. During this whole time *********** was texting me to just chat as a paying customer I expect to pay for something and to have it done by a certain time that is all, days go by and he again promised to deliver the job at a certain date to which he never did, later on proceeds to send me text messages asking me to reply to his conversations that have nothing to do with the job he needs to do. At this point is Feb 16th he has not delivered his service and is STILL texting me. He is filling this incorrectly as he NEVER did the job I paid him to do TWICE! So I rightfully asked my credit card company to open a claim since he never delivered the service or showed up. After my bank reviewed my claim and opened and investigation they of course determined that the service was never done and they refunded me my money. Ever since *********** has been harassing me as a women and harassing my business sending us packages, prior to him submitting this claim he wrote a deceitful review on my business page accusing us of unethical business practices when he has never even had a relationship as a paying customer. He has been sending me messages via his invoice portal trying to make me fear him stating  Airwar sent your account to collections. Please note that late fees and legal fees have been added to the balance owed for products which have been verified as delivered and signed business let me make it clear Im very honest and I do not mind paying for a service that I have received but in this case he is taking things on a new level, all the reviews he has made on other business pages (well over 144 reviews) have been bad and is talking trash about the businesses. This is not the first time he does this. The fact that this had to be escalated to this matter and he never had the ethics to call me or have one of his employees call me prior to doing this speaks volumes, for him to say I do not reply is a lie since him and his team have NEVER call me. 
  AIRWAR ******************** still has an open door to contest my bank with proof of services provided. If they find the information he is providing is correct my bank will simply release the money to his company. Since he is aware he is being fraudulent he as NOT contested the letter that was send from my bank on 2/22/24 and 2/28/23 he still has 90 days after 2/23/24 to contest.
  
  Thank you for your time and effort to help us resolve this.

  Business response

  03/20/2024

  Complaint ID: ******** 

  I would like to add more pictures, system is not allowing me. Where can I send the rest of the pictures?

  Business response

  03/20/2024

  More pictures 

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