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ComplaintsforMondo Collectibles LLC
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Issues with replacements for 2 (now 3) collectibles I purchased new that arrived damaged. Photos at post office at pickup. ******************* said to contact mondo to start claim for replacements. Contacted mondo with photos of damage. Clear visible damage in photos but instructed to open further to provide additional pictures. Obliged after repeatedly indicating reluctance to open them as the condition they arrived in was already unacceptable. I paid for brand new factory sealed unopened undamaged collectible figures. Significant portion of collectible is the box/seal and does greatly increase/decrease value. After opening told no return postage would be provided, and that I needed to send them back before replacements would be sent. These had special discount shipping and return shipping is $400+ as the collectibles are large & heavy. Asked to escalate to supervisor/manager, unidentified person felt they offered enough and removed replacements option. Solutions now are repack myself or 10% off(both not acceptable). Option to replace boxes is not original factory sealed, it is opened and repackaged and a loss in value. Spent thousands on their products over the past few years (before, during, and even after issue), and now made to feel like an annoyance rather than long time customer. When I sent the first email I expected new factory replacements to be sent, followed by directions to deal with the damaged products at no cost to me, as the damage is not my fault. Gone on for months, interrupted work personal time and family vacations. I require new factory sealed undamaged replacements for all 3 figures and compensation for the added frustration. Not really able to spend $400+ on return shipping so no replacements. Not sure why claim was not filed?Order History #******* Nov 22, 2023 Panthor 1:6 Scale Figure $533.90 importfee$100 #******* Oct 25, 2022 Battle Cat 1/6 Scale figure $533.90 importfee$100 #******* Oct 25, 2022 He-Man 1/6 Scale Figure $235.00 import fee$65Business response
01/08/2024
The customer has been provided with plenty of options in order to resolve. We have not heard back.Customer response
01/12/2024
Complaint: 21053541
I am rejecting this response because: I responded multiple times indicating that I require new replacements. I also indicated that the proposed options were not acceptable. I paid for brand new factory sealed items and did not receive that. I received damaged items that were not damaged by me, the customer.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.