ComplaintsforSnohomish County Public Utility District
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Power went out tree fall on wire. Pull puwer from house. I had fixed. ************* never fixed power pole right. They left wires hanging. I called told them them that this is not right, the pole is leaning. A d there is the old bracing wire is going to decapitate someone riding there bike by. They came and pulled down wire but didnt fix power pole. Now pwoer pole is pulling the power from my house again. ******* in damages. Becouse they didnt listen.Business response
06/17/2024
Our records indicate that the pole serving the customers home was replaced on emergency 9/16/2020 via WO *********. The customer told ****** that a tree in the line caused the damage that required pole replacement.
On 12/23/2022 the customer called to report that a tree took down 2nd pwr line. There an outage event that resulted in damage in multiple spots in the neighborhood caused by trees.
On 12/27/2022 the customer called to report that the pole was leaning and there was a wire hanging down. The serviceman who was dispatched reported back that CATV and Phone needed to attach down guys and retention their lines.
On 12/28/2022 an outage was reported, but the notes say RESCHEDULING A RECONNECT **** and status says CANCELLED.
************************* said that when the pole was replaced (2020) the guy lead was short, and the communication guys were either not attached or broke.Consequently, the pole was leaning and using the service to the customers house as a guy wire and the service mast as an anchor. That action resulted in damage to the customers service mast pulling out of the meter base and leaning over toward the pole. Im not clear on whether the customer repaired the pole once or twice since 2020.
****** has a work order open to re-plumb the pole and install a new anchor with a longer lead. We are just waiting for a property rights review to verify whether we have existing rights or need an easement. ****** has been in contact with the customer, and they are already aware of the situation with resolving this issue.Initial Complaint
10/09/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Back in June my deceased father's house was sold to another resident. Since then the resident has failed to put the power in name. Unknowingly I had already paid for a month of his power thinking it was a final bill from PUD. After receiving a second bill and thinking it was by mistake I spoke to someone on the phone who explained that it was my responsibility to call and cancel the service. Literally never have had to do this with as many houses as I have bought and sold, but fine. I can eat the cost for the first month. At that time I asked that they turn off the power to the house. There was a bill due for $64.16 that should be billed to him for his usage. NOW I received another bill and see they are still trying to charge the estate for ANOTHER month on top of that. This is simply ridiculous and I have sufficient evidence to show that the house is sold and the balance needs to be forwarded to the RESIDENT of the home. I have no doubt that a judge will agree with me on this, but it seems pretty ridiculous that I need to escalate this to small claims court. TURN OFF THE POWER TO THE HOUSE AND BILL YOUR CUSTOMER ACCORDINGLY. The house is no longer in possession of the estate and the amount owed is due from your customer. The legal owner of the house since June 2023.Business response
10/17/2023
Dear *****************************,
Thank you for reaching out to us with your concern. First, we would like to extend our condolences for the great loss of your father.
Our **************** Manager, *****************************, reached out to you recently regarding the situation. Noting that your biggest concern was the additional $118.69 that was billed to *********** That has since been reversed out of **********'s name. ****** left a voicemail stating that the new party accepted responsibility back to 7/20, therefore, ********** CA#********* has a balance of zero. ****** left her direct number if there were any additional questions or concerns.
Please do not hesitate to reach out to us directly if you have any further questions or concerns.
Snohomish County PUD **************** Leadership
Point of contact: ***************************** *********************************** ************
Business response
10/17/2023
Dear *****************************,
Thank you for reaching out to us with your concern. First, we would like to extend our condolences for the great loss of your father.
Our **************** Manager, *****************************, reached out to you recently regarding the situation. Noting that your biggest concern was the additional $118.69 that was billed to *********** That has since been reversed out of **********'s name. ****** left a voicemail stating that the new party accepted responsibility back to 7/20, therefore, ********** CA#********* has a balance of zero. ****** left her direct number if there were any additional questions or concerns.
Please do not hesitate to reach out to us directly if you have any further questions or concerns.
Snohomish County PUD **************** Leadership
Point of contact: ***************************** *********************************** ************
Customer response
10/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Few months ago Snohomish PUD took out some wiring in my property. Since the the soil is very very wet and If you step on it, it will eat half of your shoes(thats how soft it is). This become a major safety issue because the location is in the middle of my side walk. I have 5 years old that often go to the yard.On top of that, due to the water puddle, the bugs start to populate the area, which is im worry it might cause some health issues.After some *************** PUD told me to get it fix and they would reimburse me. I did the initial repair and that was not succesfull. So i have to do different measure to get it fixed.The initial invoice from my contractor has lifetime warranty. But that warranty is only for the type of work that was done on the 1st attempt. PUD insisted only to pay me the 1st invoice because they said it has warranty. Even after i explain to them what the warranty is for, they refused. PUD did the damage but they refuse to pay to fix it.I am a regular person that cannot afford court. I really need your help. Feel free to call me ************** for any question. Best,MarinaInitial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted the *** to conduct a feasibility study on my property to add service to it. A designer visited the property, took notes and said power can be brought in. He reviewed it with his lead and sent me an invoice with the cost for the hookup fee along with instructions on how to install my part of the work involved. After spending weeks of labor, thousands of dollars in electrical supplies, heavy equipment, permit fees and inspections, everything was ready for them to make their connections and install their meter. They contacted me and said they made a mistake about their calculations and can not connect my property to power anymore. So I wasted thousands of dollars and countless hours all for them to say oops, we made a mistake. Sorry. I am extremely disappointed and they made no effort to correct their mistakes and take responsibility. Very poor service from a public utility provider.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.