Business ProfileforR&R Foundation Specialist LLC

R&R Foundation came to my property to give an estimate for a foundation repair. The proposal is attached dated 8/29/22 with a total of $20,155.25 A downpayment was necessary to "obtain permits and start the engineering process" per email.I made a down payment of $******* on 10/12/22 I was notified by email on 11/15/22 that work would be delayed until 8/17/23 due to "we have had an influx of projects so it has pushed our schedules out further"By 7/18/23 I was unable to make the next payment, as I had multiple large unexpected repairs to make on my house. R&R agreed to push the project out until 5/8/24.By 2/3/24 it was apparent that I would not be able to afford to complete this project at all, due to personal finances. I requested to cancel the project and requested a refund. I left a message at the office and did not hear anything back. These are the calculations that I have made and I believe to be correct. Down payment ******* Permits ******* Structural Engineering ***** 20% fee -430 Total refund due to me=2457.50 2/12/24 I sent an email.2/21/24 no response, sent second email.2/23/24 no response, so I followed up by phone. They informed that they had a refund check for me of $1252.77 and I could pick it up. Employee refused to explain the charges by phone and sent me a breakdown by email. I called to clarify a NEW charge titled "commission to SDT", informed this is a commission payment made to the employee who made the proposal. I emailed the owner questioning this charge, since I was never informed that I would be charged for the proposal! This charge was not listed on the proposal. The owner admitted that it was a payment made to the employee and that it was not listed on the proposal. He did not agree to amend the refund, and at this point has not responded to my emails since 2/26/24. My calculations:Down payment ******* Permits ******* Structural Engineering ***** 20% fee -430 Total refund due to me=2457.50