ComplaintsforGable Piano Service

• Initial Complaint

  02/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Gable Piano serviced the piano at Cascade CRC in October of 2022. The bill of $185.00 was paid in full. Shortly after the tuning, the piano was noticed to be out of tune. Gable piano came back to re-tune the piano, fully admitting a cold snap in Dec caused many pianos to be out of tune. Gable piano then submitted an additional bill to Cascade CRC for the amount of $185.00. Multiple calls have been made to Gable Piano to discuss billing twice for one service. The representative of Gable piano was unwilling to discuss the matter and instead threatened to send the bill to collections.

  Business response

  03/13/2023

  The piano was originally tuned on October 13, 2022. The payment check was made out on 10-25-23 and received by us circa 11-25-22. I didnt receive any contact from the church until circa 1-15-23 where another tuning appointment was set up to retune the piano. No mention the church was expecting the follow-up January 15th tuning was to correct any tuning errors made by me in October. Upon receiving the billing statement for the second tuning a representative of the church called me to dispute the second tuning billing, claiming the tuning performed in October was incorrect my first knowledge of a complaint. The representative stated that she was not the person who made judgement on the tuning but didnt give me the name of the person who made the claim that the October tuning was incorrect. A short time later a second call was made to me stating, again, that the tuning in October was incorrect.Again, stating she possessed no understanding of making judgement of piano tunings. Again, the complainant did not offer up the name or contact information of the person who made the qualitative tuning judgement back in October.
  A third telephone contact was made by the complainant with an office manager who was unaware of the previous complaint contacts to me personally. Believing this was a refusal to pay for an original tuning he did say that we would send it to collections. That was an error and I wish to make an apology for that statement. We would not send any billing for such a small amount to collections.
  There is an element of ignorance with this incident. Piano tuning is a subjective art and pianos will vary in stability after the act of tuning. It is not uncommon for pianos needing a second tuning as soon as two weeks. This can be attributed to the long period from the previous tuning and/or the quality of the piano and/or the climatic conditions the piano may experience.  Many churches and auditoriums will have their pianos tuned 4 times a year. Also, it is not uncommon for a piano tuner to remain backstage on standby during a high-profile concert to correct any drifting during a performance. Pianos do not stay perfectly in tune; there is no definition of perfect. The testing process by the Piano ***************** allows for a certain variance of judgement for those wanting to qualify as a Registered Piano Technician.
  There will be no other response to this complaint because of the length of time (almost three months) from the October tuning and the November payment received suggesting a de facto acceptance and there will be no attempt to collect on charges for the 1-18-23 tuning.

  Customer response

  03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

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