ComplaintsforPreferred Property Management NW, Inc.
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
First week of March I went to pay my rent at *********************** as usual. I was informed they are in the middle of relocating their office and I would have to wait to be provided with the new address. March 12th I received a 14 day pay rent or vacate notice on my door with my rent amount plus late charges due at the old address. Just trying to pay my rent but I need their updated address and no late charges due to their incompetence.Business response
03/14/2022
Yes, we did relocate to a new office location. We sent out 4 email blast to all tenants with the new location address. They also have an online portal that they can access to make payments anytine online, as well as a call-in payment system where they can make a payment over the phone. We have a drop box location as well as a physical address. We also sent out post cards via **** mail with the info as well. This tenants specifically has been late numerous times and rarely pays on time. 9 times in the last 12 months he has paid late. I can attach the notices sent to him. In our notices, it stated that the office will be moved on March 1st 2021. To ensure these types of instances, we had someone at the new office location, as well as the old office location to take payments through Friday, March 4th. The tenant had ample time to pay his rent on time. Tenants have a 5 day grace ****** after the 1st. All he had to do was call the office if he wanted to pay his rent, or was unsure of where to bring it. We have received zero communication with the tenant regarding his rents that are still outstanding and unpaid.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.