ComplaintsforUnited Tire & Wheel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Began leasing wheels to buy and within less than 4 months the chrome began to come off. Drove back to shop and they wouldn't provide any help. Product went bad in just over 90 days. Paperwork doesn't have any warranty sections but their computer does. When asked to make it right they refused. This resulting in me paying near $5k for a product that began losing its chrome coating in short amount of time. Wheels still have stickers and have only been driven couple hundred miles.Business response
03/09/2022
To whom it may concern,
We are very sorry for the reply as this is only the first email that we have received regarding this complaint. I have attached copies of the receipts with regards to the complaint. Customer did come to the shop with the complaint of the chrome peeling off from the wheels. We informed the customer that there is no warranty on chrome finished wheels. This is clearly written on the receipt under the warranty section. One of the receipts that was attached is regarding tires purchased by the customer. They have a ****** miles warranty as stated on the receipt. The chrome wheels on the other hand do not have any warranty.
Sincerely,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.