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ComplaintsforAL- Mina Ummra & Hajji Travel
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi I have problems with ************* And ************* travel to fulfill my hajj to ************ in June 2023 I should travel with a group but unfortunately the traveling agency Cant get me a **** at the time so they removed my name from the list and after he take the money They refused to return my money Please can you help me to resolve this issue Information about agency is ****************************** ******************************************************** *********** ***************************** 3019795836image0.jpegBusiness response
12/12/2023
Thank you for contacting about this guy claim. He did not gave his money to me directly but through his agent, called *************************, who deposited to my account in an amount of $14000, for hajj 2023.i paid a hotel reservation for over *********************** **************************************. Unfortunately we could not secure our visas to travel. I went ahead and reimburse everyone 96% of their money except him because his agent has an outstanding balance that I pay on behalf of his customers for their hotel in **************************************. I gave his agent $9000 , and I told him, we still have our money which I paid on behalf of everyone, as soon as I recovery that money I will send everyone their balance, he should have disclosure that I gave him $9000 and left with $5000. Our outstanding balance in ************ is $27000, I have assigned a lawyer to recover this remaining balance.
I am still waiting to recover our money and pay him back his balance.
Contact me **********
Thanks
Customer response
12/12/2023
Complaint: 20969035
I am rejecting this response because:
This is not my goodI just need my money back that been saying that for six months and they responsible for it A/S/P
Sincerely,
*****************************Business response
01/05/2024
Thank you for contacting me, I have already paid the guy his full amount since Tuesday, he should have contact you.
Thanks
Customer response
01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.