Business ProfileforNorthwest Expert Heating LLC

On 1.13.24 I received a text from my wife stating the furnace and thermostat we purchased from NW ******************************************** which they also installed just over two years ago had quit working when it was 17 degrees outside. I had to leave work. Their office was closed so I called an after-hours emergency repair HVAC repair company. They determined after removing the cover from the furnace that it would run for approximately 2-3 minutes then shoot a spark, trip the breaker and shut down. This was determined to be caused by improper initial installation, which subsequently also caused the thermostat to burn out and require replacement. I called NW Expert on the 16th and requested to speak to the manager or owner so I could share my experience. After doing so, ***** promptly offered to reimburse me for the repair costs of $672.84 and was very apologetic. She said the technician who installed everything improperly no longer worked there. ***** stated she needed a copy of the invoice, which I emailed to her. Apparently, the owner told her they werent going to provide the reimbursement that was promised. Not only do I feel it was a disservice to have the furnace installed improperly, but a gas furnace that sparks puts my family at risk for a potential disaster. The right thing to do would have been to simply apologize and provide the reimbursement that was promised. All statements made herein are true and correct and can be corroborated by witness, if necessary. Thank you.