Business ProfileforRain Pros

TOP LINE DETAILS: Our sprinkler system was NEVER FIXED by Rain Pros, but:** RainPros charged us more than $1,300. ** After 10 weeks and 5 visits, our system REMAINED BROKEN, causing an expensive loss of plants. ** RainPros charged us multiple "destination charges and continues to bill us amounts we do not owe. ** RainPros will not pick up or return my calls to discuss the inaccurate invoices. ** Our new service provider successfully completed the work RainPros failed, but that cost us an additional $650. (Their techs did more in 1 hour than RainPros techs routinely did in 3.) DETAILS: JUL 8: ************* broke our sprinkler system. Scheduled service with RainPros. JUL 9: RainPros tech arrived; declined to fix the issue or look for additional breaks; failed to schedule repair. I called. JUL 18: Two techs fixed 1 break and identified 2 others. They left at 5 PM; failed to schedule repair. I called again. JUL 28: Techs made repairs and left, claiming they had fixed everything. I found another nonfunctioning head and called for service. AUG 12: Techs performed repairs, assured me all was fixed. But I found yet *another* broken head and reported it when scheduling prepaid Summer ******** AUG 25: Techs performed Summer ******** failed to make my requested adjustments; left *another* broken head. SEP 12: I cancelled my ******* Plan and scheduled a different sprinkler company. They fixed everything in 1 visit.SEP 13: RainPros billed my Summer ******* as a service call. I paid for actual time and parts. SEP 21 and OCT 1: RainPros continues to bill us charges we do not owe: $35 destination charge and $16.78 where techs were not here as long as billed Given the past, I actually timed them. MOST IMPORTANTLY, RAINPROS NEVER COMPLETED THE ****