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          Find a Location

          Twin Lakes Counseling, PLLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Twin Lakes Counseling, PLLC

              3430 SW 320th St Federal Way, WA 98023

            • Twin Lakes Counseling, PLLC

              3430 SW 320th St Ste D2 Federal Way, WA 98023

            Business ProfileTwin Lakes Counseling, PLLC

            Marriage Counselor
            Multi Location Business

            Contact Information

            3430 SW 320th St

            Federal Way, WA 98023

            Visit Website
            (253) 289-6099

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

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            Overview

            Excellent counseling and mental health services for individuals, couples and families. Specializing in children, adolescents and marriage. Anxiety, depression, conflict, communication, grief, abuse, trauma, anger. TLC offers faith-based therapy through select therapists.

            Business Details

            This is a multi-location business.

            Find a Location

            Twin Lakes Counseling, PLLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Twin Lakes Counseling, PLLC

                3430 SW 320th St Federal Way, WA 98023

              • Twin Lakes Counseling, PLLC

                3430 SW 320th St Ste D2 Federal Way, WA 98023

              Location of This Business
              3430 SW 320th St, Federal Way, WA 98023
              BBB File Opened:
              5/16/2019
              Years in Business:
              6
              Business Started:
              1/8/2018
              Business Incorporated:
              12/26/2017
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Dr. Laura Wallace PhD, Owner & Clinical Director
              Contact Information

              Principal

              • Dr. Laura Wallace PhD, Owner & Clinical Director

              Customer Contact

              • Dr. Laura Wallace PhD, Owner & Clinical Director
              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              J. B.

              10/04/2022

              This company left my child in complete despair. We have had to seek care due to the proximity that they hurt her. They cancelled sessions by just never contacting her again. Literally ghosting her. Finally after a MONTH they sent her a voicemail at 6 am, and an email stating that she had been DISCHARGED DUE TO HER WIFI NOT ALLOWING HER TO ATTEND 3 APPTS. Out of 24 appts she missed 3 and due to that, they just let her go.They, at no point, tried to reach out to either parent to remedy this.My child counted on counseling, but later told me ***** was providing her no tools and just smiled alot, so lets just say this is a blessing in disguise.DO YOU RESEARCH BEFORE YOU SEND YOUR CHILD HERE, I wish we would have vetted them more appropriately. ****** learned.

              Twin Lakes Counseling, PLLC Response

              10/06/2022

              Thank you for taking the time to reach out regarding your experience with our company! I can confirm that our policy is that more than 3 appointments missed with less than 48 hours notice does unfortunately have to result in a discharge, as each of our clients have explained to them in their first session. We are sorry you are dissatisfied with this policy and can assure you that we work hard to communicate promptly and effectively with all our clients. If you feel your concerns are not being responded to, I encourage you to reach out to *************************************************************** for a more personalized response to this very personal situation. We strive every day to provide the best possible care and therapeutic services to every one of our clients and are deeply sorry your experience has not met your expectations.

              Customer Response

              10/06/2022

              In response to Twin lakes Counseling reply. Your policies were never reviewed by an adult, as you told all of us (both sets of parents who all are in communication) that you cannot talk to us due to privacy policy). Even though the 14 YEAR OLD patient signed an ROI for all parents. She has stated such. We have requested the documents and twin lakes counseling refuses to send copies. There was no warning of potential discharge, there was no phone call to try and remedy situation and lastly there was no communication with the patient to help her or find another counselor. YOU ABANDONED HER: thats the bottom line. That is the reason why we are coming after your company. So this doesnt happen to another innocent child. Mental health counselors should understand the complexities of abandonment, no matter how it happens. Shame on you Twin lakes; *****************, ************************* and *************************.

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