Business ProfileforEssential Moving, Inc.

I also had a horrible experience with Essential Moving, similar to other reviews. Everything starts out okay until there is an issue and then several people I contacted were immediately rude and threatening to not complete the delivery if I didn't pay extra charges. Two days before my belongings were to be delivered I was informed there would be an additional $300 charge because my items would have to be unloaded off the original moving van to a "shuttle". I sent an email to trustedmovingandstorage.com and was told that if a tractor trailer cannot get to your property a shuttle would be needed and ****** maps showed that I am right near one of ***************. I responded that there are eight states that border *************** and I don't see what difference that makes. There was no email response after that and "mysteriously" no additional $300 charge. However, even though the contract states the first flight of stairs is no charge I had to pay $75 on delivery. Explanation this time is that each company decides how many stairs are free and Essential allows 7 stairs - I guess that's for hobbit houses?! And again rude threats of not carrying belongings up stairs. I did feel bad for the 2 delivery men. This was their first job they said and they had driven for 3 days and 3 nights from ********** to ******** (even though I had been told policy is drivers drive only 400 miles a day). They were inexperienced and unprofessional, not taking care of the way they were handling my belongings.. I also was not informed that items would be taken to a warehouse in *********** to sit for 3 weeks. This company is a SCAM!!!