3 Customer Reviews
Review from Nicholas H
1 star08/25/2024
I had the unfortunate experience of working with Haven, and it has been an absolute nightmare. From the moment we signed the contract, it was a disaster. We were stuck with ******, who turned out to be nothing more than a liar who repeatedly deceived us for five months.****** lied about everything he was doing. He assured us he was checking on the house regularlythis was a blatant lie. He claimed there were potential tenants interestedanother lie. He led us to believe he was scheduling necessary repairs, but of course, that was another lie. ****** also claimed he was scheduling and hosting showings with prospective tenants, but our security system indicated that nobody had been in the house for nearly a month during these "showings." Haven may try to sell you on their past reputation, but dont be fooled. They are clearly exploiting whatever goodwill they once had to mislead unsuspecting clients into thinking they are a reputable company. The individuals they contract with, like ******, prove otherwise. When I spoke with ***** and ******* about our concerns, with documented proof of ******** BS, they did nothing to make it right. Their lack of accountability and refusal to address the situation speaks volumes about the true nature of this business.This is not a case of one bad apple. Read the one and two-star reviews for this company, and youll see a pattern. They are lying snakes who dont give a **** about you, your property, or even their own reputation apparently. If youre unlucky enough to be assigned ****** as your manager, just read through the other review about him from 2021its clear Haven should have taken that as a warning, but its evident they dont care about the liability that comes with working with such sketchy ************* yourself a favor and steer clear of Haven. Your property, your tenants, and your peace of mind deserve better than this sorry excuse for a management company.Review from Charles S
1 star07/09/2024
These are some crooked characters. I call to facilitate the move out of my unit 4 weeks in advance in hopes that quick turn over for work orders could result in potentially some prorated return for rent for the month, however meager to assist in moving out of the ******* area. Instead the management company sat on their work orders, blocked my facilitation of having a sofa/chair/table donated to Goodwill, lied about it to me, and exaggerated the state of the unit. Suddenly, I am looking at a bill in excess of my security deposit for the unit. of the itemized points on the bill that stand out is a charge for 80% of carpet replacement. For over $1100, the carpet was replaced, they cited pet soilage beyond cleaning, which was an absolute falsehood. Additionally, I had paid for a pet deposit of $500 and an extra $100 a month for that animal. That's over $1700 a year more for that very reason should it have been necessary. Why would someone pay more for a pet if not to offset the potential issues with the carpet?!?! When I first started my lease at this unit in *******, **********, I didn't have a washing machine for a week because a new one was being ordered. When THEIR vendor delivers the washing machine and hooks it up. They FLOODED the condo unit!!! Then they send out the fan team to dry and mitigate the flooding. ***S GOING FULL BLAST FOR A WEEK AND A HALF!!! Baseboards ripped off the walls throughout the unit, those carpet tack strips ripped up throughout. NOT A WORD OF CONSIDERSATION FROM MANAGEMENT! I HAD TO FACILITATE THE REMOVAL OF THE *** UNITS MYSELF, AS WELL AS THE BASE BOARDS, ETC.! When this was brought to management's attention at the time of leaving my lease, she stated that "she wasn't here when that happened." YOU CAN'T BE A LEADER IF YOU PASS THE ***** Regardless, these people can talk to my attorney. I was paying a pretty standard rent in the greater ******* area at $2000 for a dump of a condo. AVOID HAVEN AT ALL COSTS!Show less More about me
Haven Property Management LLC Response
07/10/2024
Hi *******, thank you for taking the time to talk to me about your concerns. I really appreciate the feedback as it gives us an opportunity to improve. As discussed I am looking into the matter and will be in touch with you soon.Haven Property Management LLC Response
08/21/2024
Hi *******, I wanted to follow up on this. I am glad we were able to get things resolved for you.Haven Property Management LLC Response
08/21/2024
Hi *******, I wanted to follow up on this. I am glad we were able to get things resolved for you.Review from Kathleen D
4 stars12/05/2023
This company requested an application and application fee PRIOR to viewing the property. This did not seem in line with industry practices in our area. The do reimburse this fee if you are not interested in the property after viewing it. After an issue I had with this reimbursement process, the company was quick to resolve my issue.Haven Property Management LLC Response
12/06/2023
Greetings,
I am sorry to hear you had this experience working with us. Our unprocessed application fees are fully refundable. Can you please provide your name so I can look into this for you right away.
Regards,
*****************************
*****************************************
Direct: ************Haven Property Management LLC Response
12/06/2023
Hi ********,
No need to send your name, it was provided by BBB. I am looking into this matter and will be in touch soon.
*****
Haven Property Management LLC Response
12/06/2023
Hi ********,
We received conformation your card was refunded $40.00 on 12/4 (conformation number is below). Please note, it can take up to 5 business days for the credit to post on your end.
I am sorry for the inconvenience this has caused you. We take these matters seriously and stand by our word that unprocessed application fees are refundable.
Furthermore, it sounds like the communication with our staff was not up to par. If you don't mind I would like to briefly discuss the matter with you over a quick call as your feedback is valuable and will be used to coach our staff and improve.
Regards,
*****************************
*****************************************
Direct: ************Reference
4EBF-0850
$40.00 Payment
Refunded on 12/04/2023
Customer Review Rating
Average of 3 Customer Reviews
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