![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFive Star Workwear
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a size too big on a high vis jacket. went back thr next day to return and was denied a return because there was a rain drop on the sleeve and a little fuzz. Was told I couldn't return then employee said I could return if I got a lint roller. I've worked retail my whole life and never heard someone say this or have such a hard time exchanging. I didn't even want money back, just a different size. from the get go the employee was trying to find a reason not to take item back and had absolutely horrible customer service. I will not be advising any one to shop here. felt way too much like a pop up shop scam type store.Business response
12/10/2021
I Apologize for the experience you had. Our store will do returns on new/unused products. Wed like to resolve this for you and exchange your newly purchased item for the size you need. You can reach me directly at ************* or visit us at your convenience. You can ask to speak to me directly when you arrive so i can assure that we will get you what you need..
-Well need receipt and item upon exchange.
Note: None of the items we sell have watermarks/stains/hairs prior to purchase therefore employees dont accept tampered items.Looking forward to getting this resolved for you as soon as possible. Thanks for your time.
****** Ayon
District Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.