ComplaintsforSacajawea Veterinary Hospital LLC
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They were supposed to provide with an international health certificate for a traveling dog. They took on Sep4.2022 a deposit of $75 and they mentioned in an email that it will cost $55 for the international health certiticate plus $32 for each vaccination. We decide for an appointment on Oct24,2002 to bring my dog, they will do couple shots and they will start the paper work to send to USDA for endorsement. So the process takes five business days between the initial vets visit and the usda endorsement. On the oth. come back for the last visit and to pick the international health certiticate only to find out that they are not familiar with the process and they have NEVER those documents to be endorsed.****** missing my flight and losing 2 weeks of my vacation until went to another qualified vet that was able to complete the process and successfully issue me that certiticate.endup soending $75 deposit olus $379.50 after the initial visit . This does not include my traveling cost from *******. the time oft from work. the two weeks vacation that lost and the level of stress endured.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.