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Find a Location

Stretch Zone has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stretch Zone

      5500 Olympic Dr Ste A103 Gig Harbor, WA 98335-1489

    Business ProfileforStretch Zone

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Stretch Zone offers stretch health services.

    Business Details

    Location of This Business
    5500 Olympic Dr Ste A103, Gig Harbor, WA 98335-1489
    BBB File Opened:
    6/17/2024
    Business Started:
    9/18/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • SZ Gig Harbor LLc
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Su:
    9:00 AM - 4:00 PM
    Business Management
    • Ms. Cherie Hart, Member
    • Mr. Eddie Hart, Member
    Contact Information

    Principal

    • Ms. Cherie Hart, Member
    • Mr. Eddie Hart, Member

    Customer Contact

    • Ms. Cherie Hart, Member

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I agreed to do a free assessment with StretchZone where they stretch my muscles and create a plan. After the stretching, they offered me multiple prices for different services. They communicated to me that it was "pay as you go". They wanted to keep my credit card on file, but they would charge me per session. They did not give me a copy of the agreement the day we did the assessment. I never received a copy of the agreement. Over the last 3 months, I never went to StretchZone. So, I've never received any services from them. A few days ago, I looked at my bank statements and noticed they charged me $1,200. They were charging my credit card $400 each month. I called and asked them why and they said it was in the agreement. I never got a copy of the agreement. The owner will not call me directly. Apparently, they have mechanism where you give them your credit card, they sign you up for subscription services, and then you have to opt out of those services. I told them that I never got a copy of the agreement so I did not get a chance to read that. I also told them that I did not know they would be charging me. They reviewed the file and conceded that I have not received any services. However, they said they are keeping my money because it was in the agreement. I told them that they have to give the agreement to me and they should give copies to every customer that signs up. They still have not given me the agreement. These are predatory tactics. They sell stretching for money. However, they are also adding language to their agreements that allow them to make profits even when services are not provided. They do not provide the agreements as a regular part of their process. They should not be able to prey on customers like this. I want my money back. I did not know they would be charging me $1,200 without any services be rendered.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Great West + Pacific

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