ComplaintsforEaselly

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I signed up to use Easelly years ago as a graduate student. I no longer need the service. For the past 4-5 years, I have attempted to cancel my subscription. However, they continue to charge me every year. I have tried calling and they don't answer. They don't respond to voicemails. Their chat doesn't work/is unavailable. I have sent written messages using their link and have never received a response. I have tried to cancel online, but that also does not work. I want to cancel my service and they will not let me. I did not sign up for a lifetime subscription but they are continuing to bill me despite my repeated attempts to contact them and my repeatedly telling them I want to cancel. I want to cancel my subscription and would like a refund for at least this year's and last year's amount they took (if possible). At the very least, I want written confirmation from them that my subscription has been cancelled and that I will not continue being charged.

  Customer response

  01/04/2024

  The company claims that they have now cancelled my subscription. However, they have yet to respond to my e-mail regarding my $48 refund. They charged me in December 2023 for another annual subscription despite the fact that I contacted them the previous year as well to cancel the subscription.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Please refund my money for the yearly membership renewal. Your software has gross technical errors and major oversight. Your product has never been excellent. However, I observe it is no longer satisfactory. I do not desire to do business with your company after years of dedicated service. Your product software continues to decline and the ability to create has reduced to value fraud. The quality of your software has deteriorated to the point it is incompetent. I am an American with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an American with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.I have notified you of only a few issues and your company stonewalls, gaslights, and offers fake participation. I do not wish to resolve this. I want a full refund immediately. And no further contact from this business.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My daughter (***************************, ******************** accidentally signed up for a student subscription account for **************** when she was creating an infographic for a student project, in November 2020. She used my Mastercard to create the account. The account remained open, and this was not discovered until I saw a subscription charge in November 2022. I contacted the company immediately and requested the account be closed, my personal information deleted, and the charges reversed for all three invoices (as we have not used the service since Nov 2020). I have been attempting to contact the company since November 6 by email, by webform, by phone and by text. Their website indicates they respond within ***** hours, but I have received no response. We logged into her account online and there was no option to cancel the account or remove our billing information online. I would like the company to cancel our account, delete our credit card information, and reverse the charges on our invoices immediately.Thank you for any assistance you can provide.*************************

• Initial Complaint

  02/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On December 28th 2020 I created an online account with Easelley Infographics to use for a school assignment I upgraded my account to pro and paid for the transaction. My credit card wash charged but my account was never upgraded. I cancelled my account with Easelley. A year later my credit card was charged on December 11th 2021 for 24 dollars by Easelly Infographics. I disputed the amount with my credit card the money was refunded by my credit card on the 30th. On January 19th 2022 my credit card was charged again by ******** for ********************************************************************************************************* for services I never received over a year ago. The phone number listed on the account goes to a ****** subscriber who is not available and the email address never responds. This company is taking people's money and hiding from accountability behind their website. It seems as though this is not a company at all but a scam.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩