Customer ReviewsforCostco

I had to upgrade my kitchen countertop so received Costco special service for the same. Order date on 01/24/2024, after couple of days some handymen visited and replaced the countertops with number of issues that listed below- 1. Installation is not up to the ***** it is not satisfied as we were expecting from Costco and their contractors.2. Handymen has damaged my kitchen's drywall during the countertop installation 3. According to the sales representative, the countertop will look exactly the same and ready to use though it is not. Seems that measurement has not been done professionally as I noticed there is a 0.5 inch gap that is clearly visible.4. Handyman does not seal the gaps between a drywall and countertop, they mentioned not having clogs/glue.5. Sales representative also had mentioned fixing the cabinet part when he stopped by here though cleverly he did not mention it in the agreement.6. Finishing and measurement is not good I reached out to Costco to raise a complain they created and closed the complain without any solution after a week. I followed up by mentioning that issue has not been addressed though no response. I sent dozens of email and reminder to the special order teams with reminders and called several times to Costco complaint customer care and each time they said will get back to me in ***** hours though issue has not resolve even after almost 2 months.

A Costco worker from *********** ** accused my husband of opening a bag of chocolates, this person's way of doing things was not the best. He wanted us to pay for something we didn't do, he said he would check the cameras and if true he would take away our membership. NOTHING OF THAT WAS SEEN ON THE CAMERAS!! THIS PERSON NAMED ****** and ******* NEVER APOLOGIZED. I spent $500 this day, why wouldn't I pay for a $8 bag?This has been the worst experience I have ever had at Costco, I had my daughter with a disability who felt scared, they made me waste my time, so in the end they never asked me for an apology. I took it as racism

During a Friday night visit in November 2023 I was told that I could upgrade my membership from the basic to the premium membership occurring no renewal until 2025. This is something that I took the staff members word for!Fast forward to today and in my bank account I can see that $129 has been debited as a renewal. This prompted myself to go to the store and ask for what I have been promised as well as a refund of the $129.Upon arrival the customer service team were very friendly in trying to help resolve the issue and eventually agreed to refund the $129 fraudulent taken.Furthermore the issue I had is the Manager who seamed to be the decision maker didnt come to the customer service area explaining to me why they decided to refund me and not provide the membership as promised loosing a customer.The other issue is that though this whole upgrade process I was issued no paperwork with any renewal date. Its astonishing to me that a business such as Costco doesnt have a basic paperwork trail as at the customer service desk it very much was my word against the company.Up until this point I had enjoyed being a Costco member but with underhanded sales processes, lack of paperwork and a manager who wont talk the the customers had made my mind up of moving my business to another company.

That tire shop is so beyond inept at doing the simple things correctly and then wronged me multiple times after damaging my vehicle. The fact that they were trying to save a few hundred bucks on a customer who they wronged (I also spend 10k+ a year at Costco) and never got *** apologized once for any misunderstanding at all, tells you all you need to know. Go literally anywhere else for your tire needs.

While I fully acknowledge that ****** shades are custom shades and non-refundable, the installer (Indigo Blinds) has taken full advantage of Costco's policy by providing terrible installation and customer serviceknowing that the customer has no recourse. I complained initially about the installation and Indigo Blinds responded by adding side channels to hide the unprofessional installation. Those side channels have progressively caused premature fraying along the sides of the shades. I contacted Indigo Blinds hoping for a resolution, and they responded by indicating they would come out to my house the following week to take photos and investigate the issue. Two weeks later, I received another email from Indigo Blinds indicating the representative had shingles and was unable to make it until the following week. When another two weeks passed, I attempted to recontact Indigo Blinds and they have refused to respond.Again, I understand that these custom shades are non-refundablebut that is no excuse to lie to your customers and provide shoddy installation and very poor customer service. The inflated cost of these shades simply doesnt match the deflated quality. Indigo Blinds is certainly not doing Costco any favors. As a Costco member, I would ************* professional service from their partners.

I purchased a washing machine from Costco since I had been so pleased with Costco. It was delivered on 2/23/24. The hose was too short, so I had to order an attachment. Then, when I connected it, it did not work. I now have to wait an entire week to have a service person come out to check it, as that is the soonest a person can come. I am beyond livid. I don't understand how a company like Costco cannot have service people who are more readily available. I also learned that if it indeed is not working properly that I will have to order a new one . I will be without a washing machine for, at best, a week.When I called customer service four times, I was told the same thing.I am disgusted and would never recommend anyone to purchase an appliance from Costco.

My road hazard has cost me almost ****** when it should be zero. Tire was under 3 months old. Don't buy tires from Costco.

Recently I returned an item and I didn't get my refund. I spoke with their customer service few times and it seems like they are keep changing their stories. They are not cooperative. Going to returned everything I purchased and close my membership. Not worth it

Cabinets Ruined and Zero Compensation I am extremely disappointed with the service and poor communication I have received from Costco and NJI Logistics, the only vendor used by Costco.com for appliance installations in **********. Ive been a loyal Costco Member since November 2012.In November 2023, I purchased a Cafe double drawer dishwasher from Costco that arrived on 11/21 but wasn't installed until 12/16. On installation day, the technician caused extensive damage to my brand new custom cabinets and hardwood floors worth thousands of dollars.I immediately filed a property damage claim with Costco but they pointed me back to NJI Logistics. I have contacted NJI repeatedly since November but they refuse accountability despite my photos documenting the damage.It is now February ****, yet I have received no fair resolution or compensation for the necessary replacement. This has caused me significant financial stress. I am stuck paying out of pocket to replace damaged cabinets and reinstall the dishwasher, sink, faucet, etc.NJI Logistics provides terrible service and damages customers' homes without accountability. I caution others to use extreme care when hiring them. I highly recommend finding an installation company that stands behind their work and treats customers with respect. NJI Logistics clearly does neither.

Costco Logistics that bring appliances to consumers homes does not have any quality checks in place on appliances. they bring broken and bad appliances to consumers homes. In many cases they bring bad appliances even for multiple exchanges. They do not check any quality and make consumers wait for weeks and block multiple hours during the day to being appliances and then in many cases leave bad appliances in the consumers homes. Basically the management does NOT have any quality checks in place. and this company does not care for consumers as they are milking them from all ways possible. Please look into their business and quality practices. Thank you!