ComplaintsforSan Mar Corporation
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*************************** defamed me ********************* and my company ****** LLC He told lies about me my company and my staff and banned me from entering Sanmar stores. abuse of his supervisory position without even investigating I defamed myself and sent my employees an email defaming me and my company. Here is the definition of defamation This is what *************************** did Defamation is the act of expressing, publishing, commenting and reporting data that deteriorates and causes damage to your image, incites hatred contempt and public ridicule. Defamation can affect an individual as well as a company or product.What do we ask for?That ***** send a statement to all employees of San Mar accepting that he made a very serious mistake That in the statement it informs that ********************* and all the staff of ****** LLC and all of its employees are welcomed to all Sanmar Corporation stores (of course he forwards the email to us so we know it was sent to the san mar staff). Have him send an apology to the same email where he defamed me and denied us entry. He must also send a formal apology to ********************* and all the staff of ****** LLC. for the serious accusation and defamation that he made against us without having any facts.********************************* spoke to us on December 21 in Spanish and said that *************************** is the highest authority in ****** and that they have seen us treating their employees badly, which is completely false. ********************************* is lying just like *************************** IMPORTANT NOTE:I am not interested in doing business What interests me is that *************************** clears my name and my company. Since he caused all of this without evidence or foundations, I want the ultimate consequences of his actions to be reached ***** made a serious mistake and he has to pay for it and make up for the great defamation he made against me.*************************** not only caused moral damage he caused economic damage to my company because he did it Maybe because I am a woman I am Hispanic I am a minority.Business response
02/15/2024
Dear Better Business Bureau representative,
This is a response from San Mar Corporation regarding a customer complaint from ************************* (complaint #********). As a preliminary matter, we want to assure you that we take concerns and feedback seriously and we strive for customer satisfaction.
**************** complaint centers around an email sent by a San Mar employee to ************** after a series of unfortunate events related to interactions with staff members at our location in ******, *****. ******* made multiple attempts to communicate with ************** and discuss her concerns and apologize for any frustrations she may have. These communications were made at the highest levels of the company, including by our **********, we reached out to ************** and her staff to note we removed the prior actions but respect her decision to take her business elsewhere.
While we believe the matter has been resolved, we communicated to ************** that she is welcome to send any such inquiries regarding defamation to our legal department, which is the proper group to review and respond to allegations of that nature.
Thank you,
San Mar
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.