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ComplaintsforThe U P S Store #2471
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I believe this business took advantage of a senior citizen and used a highly extraneous amount of materials and packaging to unreasonably inflate the price of a shipment from *******, ** to *************, **. In my initial claim with *** to try to rectify this, the store in ******** was highly dismissive of this and claimed the methods and charges were necessary due to the materials being shipped, stating that it was entirely old photographic equipment. While, there were some items that could have used some protective packaging, most of the items being shipped were non fragile. For instance, two three-ring binders that were filled with of old papers were wrapped in a way that filled half of a 20x20x20" box. This is simply absurd and I believe it was done to maximize the cost of the shipment. By any competent person, this entire shipment could have been packed safely using under half of the packaging and materials used. I attached the document that I sent to *** and, although they said they would work with me on a resolution, when I stated that a fair resolution would be refunding ******************************** enough money to make this a fair price, they stopped responding to me. It is not that we are unwilling to pay for shipping, we just want the business to act in good faith, do professional work and charge a fair price. I know that the Better Business Bureau does not take disputes that are based solely on dissatisfaction of price and I want to be clear that this is not the issue of this complaint. It is about professional competency, taking advantage of customers and fair and ethical practices. I can provide more information and inventory of the shipment if necessary, but I hope this will suffice. I appreciate your help.All the best,******************************Business response
05/18/2023
All of those items are very old camera equipment; everything had to be fragile-packed to prevent damage in transit. We had initially charged it using four 24x24x24 boxes, but after wrapping everything, the store owner realized it would actually fit into 20x20x20 boxes, so we contacted the customer and refunded the difference.Customer response
05/18/2023
Complaint: 20064756
I am rejecting this response because:I am well aware of what was in the package and there was photographic equipment, but a large amount of it was not fragile and there were many items that were definitely not photographic equipment or fragile. Saying that the entire package was old photographic equipment is incorrect. For example, the two three ring binders taking up half of one of the large boxes is clearly not photographic equipment. The shipment did not require nearly the amount of extraneous packaging and waste that was used to ship it. Not counting the one smaller box of artwork which was packed as I had left it, all of the items could have been safely packed using only 2 of the 20x20x20" boxes and could have cost under half of the amount that was charged after the refund to ********************
The response from the store was the exact same wording as was forwarded before from **** I find this very dismissive and unwilling to address the actual issue. Like I said in my initial complaint, any competent person, familiar with how to safely pack these types of items could have done it using half the packaging and materials.
Sincerely,
***************************
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Contact Information
700 NW Gilman Blvd Ste E103
Issaquah, WA 98027-8108
Business hours
Today,8:30 AM - 6:30 PM
MMonday | 8:30 AM - 6:30 PM |
---|---|
TTuesday | 8:30 AM - 6:30 PM |
WWednesday | 8:30 AM - 6:30 PM |
ThThursday | 8:30 AM - 6:30 PM |
FFriday | 8:30 AM - 6:30 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 11:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.