Business ProfileforWadsworth Psychiatric Services PLLC

I was originally authorized to see ***** Wadsworth through my insurance on February 17th 2022. My referral would last until 5/17/2023. In April of 2023, I began expressing concern to my provider about needing to get reauthorized. I was told by my insurance that it was not something that I could do, but that the office needed to do. I was told by Wadsworth office that I did not need a referral to see them. I called my insurance again, and they said I did need a referral. I told his office this, and they said they sent one in. I never saw a referral authorized on ******** website. For the next several months, I would occasionally message the office, asking them about this, but was continually put off, or would not receive a response at all. Then I started to receive bills from my insurance, saying that I was not preauthorized to be seen by his office. If they had sent in the reauthorization, i would have been! Finally, after threatening to complain, they sent in a referral on August 28th, 2023. However, they did not backdate it like they were supposed to. I contacted them multiple times, and they assured me they didn't make any mistakes, but I received a bill today from their office saying I owe them 270 dollars! I don't get copays from my insurance for mental health visits. I checked online, and they still did NOT fix the referral. It should not take MONTHS to send in a reauthorization form .They need to fill it in correctly by backdating it from 5/17/2023 and fix this issue so I don't get billed. I have wasted so much time trying to figure out this issue and waiting to hear back when it not my responsibility to do so!