ComplaintsforScyan Electronics LLC
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a SCYAN D6 lock via Amazon (Sold By Scyan Electronics) on Nov 16, 2021 for $74.89 with tax, Order 111-9354125-3569854 Item listed as having 1 year warranty Item installed on my personal residence. Item ceased working March 29, 2022. Lock suffered internal failure, replaced batteries. Can hear motor run, but lock does not operate.Contacted Scyan via their web form March 29, 2022 (https://www.scyanelectronics.com/pages/contact-us).Received prompt email reply from *************** ***************************************** who asked about details of the order, but never provided any resolution process. After initial email replies, no email responses have been provided after several communication attempts.(I purchased a replacement lock from Amazon on March 30, 2022 to ensure that I can lock my home, however this has no impact on my original purchase and failed item which I still want either repaired, refunded, or replaced.)Full email chain attached Request repair or replacement or refund of my discrepant lock purchased Nov 16, 2021.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.