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Find a Location

Windsong At Southridge has 1 locations, listed below.

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    Business ProfileforWindsong At Southridge

    Assisted Living Facilities

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Windsong At Southridge offers memory care assisted living services.

    Business Details

    Location of This Business
    4000 W 24th Ave, Kennewick, WA 99338-2071
    BBB File Opened:
    5/22/2024
    Years in Business:
    4
    Business Started:
    10/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Kennewick Memory Care LLC
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Donald Harris, Member
    • Mr. Troy Anderson, Member
    • Mr. Mark Burnham, Member
    • Mr. Craig Ekegren, Member
    • Mr. Scott Orizotti, Member
    • Mr. Glen Reese, Member
    • Mr. Ronald Schmidt, Member
    • Mr. Michael Zingg, Member
    Contact Information

    Principal

    • Mr. Donald Harris, Member
    • Mr. Troy Anderson, Member
    • Mr. Mark Burnham, Member
    • Mr. Craig Ekegren, Member
    • Mr. Scott Orizotti, Member
    • Mr. Glen Reese, Member
    • Mr. Ronald Schmidt, Member
    • Mr. Michael Zingg, Member

    Customer Contact

    • Mr. Donald Harris, Member

    Industry Tip

    BBB Tip: How to choose the right assisted living facility

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My husband was receiving care at Windsong this spring when he suffered several fallls, which made his mobility decrease. This was primarily due to lack of adequate levels of trained staff. On March 12 he was diagnosed with COVID and hospitilzed where he was in a step down unit off the *** for 6 days in isolation. As he struggled with the disease it became very evident to me (retired RN) that he would not be able to return to Windsong as he required assistance eating and was unable to stand and walk more than 2 steps even with two people assisting him. I notified Windsong to that effect and began to search for an alternative if he should recover. I was able to locate an facility nearby that would take him with only 4 other patients and trained staff and all the appropriate equipment. The hospital was urging us to leave asap as they were needing the bed so he came out of isolation and was moved the following day. (3/19) All his items were removed from Windsong on the 16th of March. I want a refund for the rent for the remaining days of the month. (16th -31st) ($3480) Windsong refused stating that I was to have an RN from their facility come and evaluate him to release him without penalty. They only have an LPN on staff who has less training than I do. Furthermore, he was in isolation. Please help me, I need the money for his future care. Thanks, *************************
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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