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Find a Location

SRU Automotive LLC has 1 locations, listed below.

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    Business ProfileforSRU Automotive LLC

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/28/2020

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    SRU Automotive offers general automotive services, restoration, and fab work. 

    Products & Services

    Automotive Repair

    Business Details

    Location of This Business
    901 E Chemical Dr # A, Kennewick, WA 99336-5974
    BBB File Opened:
    7/27/2020
    Years in Business:
    5
    Business Started:
    7/1/2019
    Business Incorporated:
    7/1/2019
    Accredited Since:
    7/28/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. James K Franklin, Owner
    Contact Information

    Principal

    • Mr. James K Franklin, Owner

    Customer Contact

    • Mr. James K Franklin, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2021

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I took my car to SRU Automotive on 04/19/2021, for diagnosis and repair, the firm charged $3,913.55 and returned the car. The car was driven about five miles when it broke down, the car was returned because it had destroyed the alternator belt. The shop replaced the belts but did not correct the alignment issue, which had caused the failure of the drive belt. The car had to be torn down and repaired, by another person. The shop also made numerous bad repairs, the business was sent two Certified letters, to which they never responded. I contacted the owner a Mr. F******* on July 13th, at approximately 3:45 pm, as he would not respond to crtified mailings, he stated and he lied that he had corrected the water pump pulley issue I have dated photographs, showing the misalignment, and have an expert you examined the car, he had not done anything other than replaced the belts and charged an additional $325.02, he did not remove the water pump and press the hub on further as he claims.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vance F

    1 star

    03/23/2023

    Warning to others.I spent over $30,000.00 dollars at SRU on my **** ***** C10, I never complained about their high prices because I expected that a Custom Shop would do beautiful work. I payed on time and expecting quality work. My parts were marked up 50-100%After the install of the motor w/ fuel injection, AC, transmission, dual exhaust, Dakota dash, Wilwood brakes, I have experienced overheating, fuel leaks, oils leaks, transmission fluid leaks and multiple exhaust leaks; resulting in bringing it back multiple times. They slapped things together without care or attention to detail. I asked them to clean the engine bay before they installed the motor, didnt happen. They used old ***** bolts, left old wires dangling and didnt paint parts that are prone to rust. I have had to pay another shop to fix a poorly installed exhaust system that I already payed SRU for. I had to put in a higher amped alternator because it cooked because it couldnt handle the load. Had to convince them to put a new dual fan radiator in, because the truck was over heating with the one that was installed, which I was told would work fine. Now, the new engine with ***** miles on it that he backed has blown a head gasket, probably due to the overheating. Cant drive the truck until I spend another ******** The new AC Condenser has failed. That will cost another ******** Unfortunately, all I ever got was a runaround for the reasons these problems were happening. Their motto is Good work isnt cheap and Cheap work isnt good.In my case, Cheap work cost a fortune.

    Local BBB

    BBB Great West + Pacific

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