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ComplaintsforNewEdge Wellness Center
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Went to the Newedge Family chiropractor to have my back ajusted, and was set up with a treatment plan that was priced at ******* before financing, after finance charges it came to *******. then after 12 weeks of service. I was informed that I would be charged additional money for anymore services. and being a retired senior citizen on a fixed income that I was taken advantage of and so I had to cancel all future treatments.Business response
06/24/2024
I can't send supporting documents because of HIPPA laws. The patient was given two options for payment for a 90 day program. One was for a prepay amount (the lesser option), and the other was for financing amount which was the larger option. The patient got good improvement during that time as she states during her evaluations. She was told this and all this is stated in the agreement she signed. She was also told first 90 days is just the first step and that we can't give recommendations past that first 90 days because we need to see how she responds. She chose not to continue after 90 days because she didn't want to pay for the new recommendations.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.