ComplaintsforHeritage Nursery & Garden Center
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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reported and sent pictures to our HOA management company last fall about damage done to my tree by Heritage landscaping who does our lawn care maintenance. My tree was cut in two different areas when they were weed whacking around it. The cuts were deep enough to go through the bark and into the cambium and sap wood of the tree. I was told they would address it in the spring and the tree would be replaced. Come spring I was told to wait till irrigation comes on. Once irrigation came on I called Heritage about the replacement and was told they were waiting for a new shipment of trees. I called once again when I saw new trees being planted. Soon after leaving another message, the response I received was that the tree was healthy and they would not replace it. I spoke to ****** from Heritage on 6/6/22 he acknowledged the damage and stated he would check with the owners (his parents) and get back to me. I have yet to receive a response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.