ComplaintsforEpic Lawn Care, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I HAVE USED EPIC LAWNCARE FOR A COUPLE OF YEARS. They were purchased by ******************************* in November of 2022. In the last month, they have started the annual service and have butchered my lawn. I paid $3890.00 for the annual service. I spoke to the owner and he said they would fix it (text 5/4/23). Today,5/5/23 he denies that he said that and is canceling my service. I have photos of my yard damage and have text records in which he stated he would fix the problem. I want a refund and restitution to have the lawn fixed since he is not apparently going to honor his guantee.Business response
05/15/2023
Customer was mailed a refund check on 5/8/2023 in the amount of $3,137.74 for the remaining 2023 services that were prepaid for.Nothing made the customer happy no matter how we tried to help. Making comments like "my 8-year-old can do better work than these guys" He was recording our guys while servicing his property then texting the recording to the owner complaining they were going too fast rather than going out and politely talking to the crew. He sent in pictures the week prior saying our guys butchered his lawn while weed eating. We were trying to work with him and help,but he is being very unreasonable and demanding. He left a voicemail in the office 4/21/23 cussing ** out because it was 3:27pm and the irrigation tech hadnt shown up yet to start up his system. There has been multiple occasions when he has reached out that he is cussing at our staff. We do not feel comfortable servicing this property as we have been cursed at and recorded by the customer. Clearly everything we were trying to do was not making the customer happy, so we felt it was best to cut ties and send him his money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Kennewick, WA 99336-4326
Business hours
Today,9:00 AM - 12:00 PM
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 12:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.